Strategic executive hires across operations and revenue position Staff Boom for its next phase of expansion
ANAHEIM, Calif.–(BUSINESS WIRE)–Staff Boom, a strategic insurance operations and business process outsourcing (BPO) partner, has announced the expansion of its executive leadership team with the appointments of Cheri Conte as Chief Operating Officer and John T. Carson as Chief Revenue Officer. Following a recent investment from Boston Ventures (BV), these additions strengthen the company’s leadership bench as it scales operations, sharpens financial discipline, and expands its market presence.
Across the industry, insurers continue to operate in a demanding environment shaped by talent constraints, cost pressures, and accelerating automation. As carriers, MGAs, and brokers modernize their operating models, they are increasingly seeking partners that can provide full-scale support for their organizations, ranging from reliable capacity to rigorous, repeatable processes at scale.
“Insurance organizations are under pressure to do more with fewer resources,” said Norm Hudson, CEO and co-founder of Staff Boom. “They’re expected to modernize operations and adopt new technologies while navigating persistent workforce constraints. As automation and AI accelerate across the insurance value chain, the companies that benefit most will be those that first establish the right operating structure, disciplined processes, and strong data foundations. Staff Boom helps companies build that operational readiness by standardizing workflows, enabling consistent data capture, and creating reliable reporting cadences so they can scale efficiently today and deploy tomorrow’s AI initiatives with confidence. Our growth reflects rising demand for a partner that combines insurance expertise, dependable offshore staffing, and operational rigor at scale.”
By strengthening leadership across operations and revenue, Staff Boom is investing in the foundation required to support continued growth while maintaining consistent service delivery for insurance carriers, MGAs, and brokers. That foundation is further supported by BV, which is partnering strategically with Staff Boom as the company scales operations and delivery.
- As Chief Operating Officer, Cheri Conte will lead operational strategy and execution, with a focus on scaling delivery, modernizing workflows, and enhancing service quality across Staff Boom’s global teams.
- As Chief Revenue Officer, John T. Carson will drive go-to-market strategy, revenue growth, and customer expansion initiatives. Carson brings more than 25 years of leadership experience focused on market expansion and growth acceleration.
“These appointments reflect where we’re going as a company,” Hudson added. “We are building a leadership team that can support our current momentum and help define the future of outsourced operations in insurance.”
With continued investment in leadership and operational capabilities, Staff Boom is positioning itself as a long-term partner for insurance organizations navigating industry transformation. The company helps clients maintain consistency, improve efficiency, and scale operations through insurance administrative outsourcing, policy processing support, and back office services in a controlled, sustainable manner. Learn more at www.staffboom.com.
About Staff Boom
Staff Boom is an insurance operations partner that helps insurance organizations scale their teams while maintaining full control of their processes and service standards.
We work with brokers, agencies, MGAs, wholesalers, and carriers to build dedicated offshore teams that integrate directly into their existing operations. By extending internal teams with professionals based in the Philippines and Peru, clients are able to increase operational capacity, manage growing workloads, and support business growth without disrupting the way they already operate.
Headquartered in Anaheim, California, Staff Boom supports a wide range of insurance functions including policy servicing, back-office operations, customer support, lead generation, and accounting and finance.
Staff Boom helps insurance organizations expand capacity and operate more efficiently as they grow. Learn more at StaffBoom.com.
Contacts
Media Contact
Alyssa Velez, Greenough Communications
[email protected]
