Confronting the Green Challenge: AI and Data Center Emissions

Sustainability has been a buzzword in the digital economy for years now. Data centers have been using Power Usage Effectiveness…

AIJ Guest Post2 days ago

Contact centre closures highlight the urgent need to modernise customer service – with people at the heart of the transition

The recent announcements from Sky, which is closing its in-house contact centres, and Foundever, which is shifting towards more decentralised,…

AIJ Guest Post2 days ago

When AI Becomes a Therapist: Why Workplace Well-being Needs More Trust, Not More Tech

When an employee confides that they prefer ChatGPT over their company’s Employee Assistance Program (EAP) because it “won’t rat them…

AIJ Guest Post2 days ago

Data Center Infrastructures Versus Traditional Workloads

It’s no secret that the incredible capabilities of AI are bringing new demands in terms of compute power. But as…

AIJ Guest Post2 days ago

What Agentic AI Can Learn From Robotic Process Automation

The rise of agentic AI functionality reminds me back to an earlier shift in enterprise automation. The rise of Robotic…

AIJ Guest Post2 days ago

Redefining Telecom Success with AI-Powered Customer Support

Telecom companies, managing millions of complex service interactions each month, find themselves under new pressure. Traditional call center models can…

AIJ Guest Post2 days ago

AI for Supply Chain Optimization: How Predictive Insights Improve Inventory and Logistics 

Today’s supply chains are facing pressure from all directions. From rapidly shifting consumer expectations to large-scale disruptions like weather events,…