AI Business Strategy
-
Where AI Belongs in Ecommerce (and Where it Doesn’t)
The early data on AI shopping is in and it has a story to tell. Shopify reported that shoppers who…
Read More » -
The Next Shadow IT Problem Starts With an AI-Built App
A company can have enterprise software in place and still have inventory transactions recorded manually, processed in batches, and reflected…
Read More » -
When AI Watches the System: Ran Tao on Observability, Resilience and the Limits of Automation
AI is becoming deeply embedded in the systems engineering teams use to monitor, diagnose and recover production environments. Observability platforms…
Read More » -
AI Can Help Employees Navigate Benefits Confusion. It Can’t Design the Confusion Away.
Artificial intelligence has become the benefits industry’s favorite answer to a very old problem: employees do not understand what they…
Read More » -
Most Health Systems Have a Digital Front Door. Almost None Have an Intelligent One Yet.
Most U.S. health systems will tell you they have a digital front door. They have invested in patient portals, scheduling…
Read More » -
The SaaS Sprawl Trap and Why AI Won’t Fix Broken Knowledge Unless Businesses Fix the Layer Beneath It
SaaS companies are built on software. That sounds obvious, but it is also the reason many of them often create…
Read More » -
AI’s Role in Safeguarding Critical Infrastructure in a Volatile Climate
With the planet on track to warm to near-record levels over the next five years, the hopes of keeping global…
Read More » -
Synthetic focus groups – a shortcut to finding a product’s ‘soul’?
A lot of products are much of a muchness. There is little that differentiates them; they work perfectly adequately. That’s…
Read More » -
Why AI Will Not Replace PMOs – It Will Make Them More Strategic
Artificial intelligence will remove a significant amount of administrative work from project management offices. That does not make the PMO…
Read More »