When AI Hallucinates, Accountability Doesn’t Disappear: What Every Industry Can Learn

The most challenging aspect of AI isn’t that it can get things wrong. It’s that the output can appear in…

The productivity paradox: Why GenAI’s ROI remains elusive

Generative AI (GenAI) has rapidly become one of the most talked about technologies of the decade. For insurers, whose businesses…

We’ve moved past the “what if” of AI in insurance. Building on my previous article exploring the industry’s radical transformation,…

Balla5 February 2026

Safety matters more than ever when it comes to mental health support, especially with AI-driven tools. As someone who has…

Balla26 January 2026

Manual dialing wastes hours every week for insurance agents and that’s exactly what auto dialers are designed to fix. For…

Insurance claims have traditionally been seen as slow, complicated, and frustrating. For decades, customers have dealt with long forms, paperwork,…

The insurance industry has always relied on technology to help advisers do their jobs, whether that’s digital platforms for criteria…

AIJ Guest Post16 October 2025

AI has secured its place in the insurance industry. Nearly one-third of insurance brokers have deployed AI in some form, including document…

Artificial Intelligence is no longer a buzzword in insurance; it is the engine of the sector’s next wave of growth.…

This year, the world crossed a line: global temperatures are now more than 1.5°C above pre-industrial levels. This is more…