Why AI Augmentation with Engineers Will Define the Future of IT Service Support
The IT services sector is facing a quiet but costly crisis: knowledge silos. Operational insight which is critical to an organisation is being trapped inside teams,... Read more.
What it takes to become truly AI-native
Whether boardrooms or blogs, anything touching technology is consumed by AI tooling decisions. Experts are worried about which model to deploy, which vendor to trust,... Read more.
The UK’s AI Talent Problem Starts Long Before Recruitment
The UK has ambitious plans to become a global leader in artificial intelligence. Government investment in AI infrastructure is accelerating through initiatives... Read more.
Banning AI Is the Easiest Policy, and Probably the Weakest One
In many universities, the first institutional reaction to generative AI has been defensive. Policies have been written around plagiarism, liability, misconduct,... Read more.
AI’s Productivity Paradox Is Actually a Leadership Problem
Companies are investing heavily in AI, and many employees are already moving faster on individual tasks because of it. But across some organizations, those individual... Read more.
What Makes an Enterprise Platform AI-Ready? Governance, Integration, and Security for Scalable AI
Every few months a leadership team tells me they are ready for AI because they have a capable model and a cloud account. I have learned to treat that sentence as... Read more.
The New Face of Fraud Looks Exactly Like Your Customer
For years, the financial services industry treated fraud like a game of cat-and-mouse. A new scam would emerge, a new control would get deployed, and the cycle would... Read more.
Great Techxpectations
Does any of this sound familiar? Driving to a new location, relying entirely on, and feeling overwhelming gratitude for, your satnav to get you there. Then, as... Read more.
Mutual trust – AI discoverability and how your brand shows up online
Rather like the question around ‘who polices the police’, if we are going to prepare ourselves not only to trust AI but to maximise its effectiveness in our... Read more.
Agentic Claims Intelligence in Insurance
The way insurance claims are handled is being tested. This is not just manifesting through the direct and secondary impact of geopolitical tensions. The process... Read more.