AI-Powered Incident Management: A GenAI-Driven Framework for Intelligent IT Operations
Abstract Modern IT operations environments face increasing pressure to resolve incidents quickly while maintaining service reliability and user satisfaction. Traditional... Read more.
Brand still matters: What AI shopping adoption reveals about consumer trust
A common assumption about agentic commerce is that consumers will eventually hand purchasing decisions to AI and step back – that AI agents will act as fully autonomous... Read more.
From Tool to Infrastructure: How AI Is Reshaping Business and Human Work
AI is no longer a niche technology discussed only by technical teams. It has become a board-level priority, a workforce issue and, increasingly, a strategic question... Read more.
Considerations Regarding Research: AI and Evaluation
Abstract Artificial intelligence has accelerated the production of knowledge beyond the capacity of human-centered evaluation. The crisis now facing research is... Read more.
Healthcare’s Burnout Challenge Has an Internal Communications Problem. And AI Can Help Fix It.
The Information Burden No One Talks About Healthcare leaders have spent years trying to address burnout through investments in staffing, retention, wellbeing initiatives,... Read more.
The Rented Frontier
AI is cheap right now because of subsidies. When that ends, it will separate the teams that engineered for the real price from the teams that didn’t. The... Read more.
AIOps: Putting cloud operations back on track
Last June, ChatGPT experienced a severe service interruption that impacted every type of user, from individuals to Fortune 500 enterprises. The chatbot was bombarded... Read more.
The future of communications will not be won by more content
With AI now embedded into our everyday lives, audiences are consuming content with doubt built in. A recent Prophet study of 2,000 consumers found that, even as... Read more.
AI Is Making More Work Move. But Is It Moving Forward?
Starting With Context, Not Reconstruction Every team has felt the difference between a meeting that starts with zero context and a meeting that starts with momentum. ... Read more.
The biggest barrier to AI adoption isn’t technology. It’s human psychology.
For most organisations, the conversation around artificial intelligence still begins in the same place. Which platform should we invest in? How will it integrate... Read more.