Future of AI
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Your AI-Generated Persona is a Statistically-Invalid Hallucination
Every marketer is being told the same thing: use Generative AI to create your customer personas. Just type a prompt…
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Oversight of AI in the Boardroom
As artificial intelligence (AI) spreads rapidly across industries, boards of directors play a crucial role in overseeing how this new…
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How AI-Powered Lending Tools Are Breaking the Bottlenecks in Construction Financing
For construction contractors and manufacturers, growth requires capital long before revenue arrives. Every new project demands upfront spending on labor,…
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AI in Cybersecurity: The Sharpest Shield and the Sharpest Sword
Artificial intelligence has redrawn the battlefield of cybersecurity. In healthcare, where the stakes include patient safety, payment integrity, and public…
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The Always-On AI Employee: How Conversational AI is Transforming Business Operations
Picture this: A roofing contractor receives a call at 2 AM about storm damage. Instead of going to voicemail, an…
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The Agentic Web: Setting New Standards for Customer Experience
The web is changing in a fundamental way. For 30 years, websites have been designed for humans, with pages to…
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Empathy in the Age of AI: Keeping Human Connection at the Heart of Patient Care
One of the biggest shifts in my career as a primary care physician hasn’t come from a new drug or…
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Italy’s new AI legislation marks a new era of trust for AI
Last week Italy became the first country in the EU to pass comprehensive legislation regulating the use of AI. The…
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Africa’s AI Future Depends on the Basics
Artificial intelligence (AI) is dominating conversations across boardrooms, policy forums, venture capital funds, and startup firms alike. From entrepreneurs to…
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Are We Setting AI Up to Fail in CX?
One of the principal areas where AI was expected to deliver value was in customer service, but recent research by…
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