Future of AI
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The Always-On AI Employee: How Conversational AI is Transforming Business Operations
Picture this: A roofing contractor receives a call at 2 AM about storm damage. Instead of going to voicemail, an…
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The Agentic Web: Setting New Standards for Customer Experience
The web is changing in a fundamental way. For 30 years, websites have been designed for humans, with pages to…
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Empathy in the Age of AI: Keeping Human Connection at the Heart of Patient Care
One of the biggest shifts in my career as a primary care physician hasn’t come from a new drug or…
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Africa’s AI Future Depends on the Basics
Artificial intelligence (AI) is dominating conversations across boardrooms, policy forums, venture capital funds, and startup firms alike. From entrepreneurs to…
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Are We Setting AI Up to Fail in CX?
One of the principal areas where AI was expected to deliver value was in customer service, but recent research by…
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The human cost of AI agents: Why self-awareness is the missing link
“Automate, optimise, accelerate.” That’s been the rallying cry of workplace tech for the past decade. Now, with agentic AI stepping…
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Powerful Data and Analytics Lay the Groundwork for AI Success in Manufacturing
Manufacturers looking to successfully implement AI into their workflow understand that even the most innovative AI systems can’t deliver value…
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AI in Enterprise Workflows
If you’ve worked in or around large organizations for any amount of time, you know that most enterprise workflows don’t…
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