Conversational AI
-
James MatthewsFebruary 14, 2023
ChatGPT is a playground, not a product. But its possibilities are endless
Ask ChatGPT how AI could transform the way businesses approach customer interaction and services and here’s what it will tell…
Read More » -
Adonis CelestineFebruary 10, 2023
Crowdsourcing training data in future-proofing chat applications
Changing consumer needs and expectations mean the global natural language processing (NLP) market is projected to grow from $20.98 billion…
Read More » -
Cass BishopNovember 3, 2022
The importance of good conversational chatbot design
Chatbots used to be considered state-of-the-art, but they’ve become commonplace on most commercial websites. From being a competitive advantage to…
Read More » -
Vijai ShankarOctober 24, 2022
Why conversations are the new currency of the enterprise
Customer loyalty is your best asset, particularly during periods of market unrest. According to McKinsey, brands with superior customer experience…
Read More » -
Omar HarounOctober 11, 2022
Racist Chatbots & Sexist Robo-Recruiters: Decoding Algorithmic Bias
By Omar Haroun, Relativity’s Head of AI Strategy (The author would like to thank his colleague Apoorv Agarwal, Ph.D., CEO…
Read More » -
Rob McDougallSeptember 28, 2022
Designing Impactful Agent and Customer Experiences with AI
By: Rob McDougall, CEO, Upstream Works Contact centers and the customer experience (CX) landscape have dramatically changed in the last…
Read More » -
Zachary AmosMarch 23, 2022
The Future of AI Chatbots 
Innovation is revolutionizing AI chatbots and the technology they run on more every year. Gone are the days when chatbots…
Read More » -
Glenn HopperFebruary 14, 2022
Building Your Own Chatbot with Amazon Lex
What is a chatbot? A chatbot is a computer program that interacts in natural language with humans through either speech…
Read More » -
Can AI Really Understand What We’re Saying? Opinions Differ — Here’s Why
Artificial intelligence is shaping the future, coming closer to true consciousness every year. Is AI capable of understanding language the…
Read More » -
Neil TitcombJanuary 10, 2022
Key AI investments for contact centres in 2022
The pandemic has had a huge impact on the speed at which organisations have had to digitalise customer services. With…
Read More »