Rob McDougall

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Rob McDougall

Rob McDougall is the CEO of Upstream Works, a provider of omnichannel contact center desktop solutions that simplify and improve agent and customer experiences. Rob is an accomplished contact center leader and catalyst for change with a track record for omnichannel innovation and raising industry awareness of first contact resolution.

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Designing Impactful Agent and Customer Experiences with AI

By: Rob McDougall, CEO, Upstream Works Contact centers and the customer experience (CX) landscape have dramatically changed in the last few years. Customer expe... Read more.

Conversational AI

September 28, 2022 0