Conversational AI
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Three Benefits of Speech Analytics for Business
What is Speech Analytics, and Why is it Beneficial for Businesses? Speech analytics captures and analyzes audio of a person’s…
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AIJ Guest Post20 December 2021
Enhancing the user experience by combining AI and human
Experience is big business. Delivering an exemplary one has been the driving force for digital transformation, as organizations of all…
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AIJ Guest Post14 October 2021
Five top tips for ensuring your Conversational AI project is a hit
Conversational AI is becoming more popular as a way of automating messaging and speech-enabled applications that offer human-like interactions between…
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AIJ Guest Post29 July 2021
The value of AI chatbots and the future of customer services technology
How many times have you been in a situation where you urgently need to get through to a customer service…
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AIJ Guest Post11 May 2021
How Omnichannel Conversational AI is transforming businesses
From the early days of command line interfaces to the clunky chatbots of the early 2000s, the evolution of conversational…
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Neil Titcomb16 April 2021
Speech-to-text technology: how ‘human’ bots are enhancing the customer experience with contact centres
It should go without saying that when a customer calls a contact centre they’re confident they’ll receive all the information…
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Automated conversation developer HelloDone creates ‘game-changing’ artificial AI user: Torch
Automated conversation developer and platform provider HelloDone has announced the release of its new AI user with the goal for…
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Tom Allen18 June 2020Real-time communication software platform Acquire has raised $6.4m
Real-time communication software platform, Acquire, announced today in a blog post that they’ve raised $6.4m in a Series A funding…
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AIJ Guest Post19 March 2020How You Can Adopt Conversational AI
Ever wondered how you can adopt new technologies such as conversational AI? Many of you in the technology sphere will…
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Tom Allen8 January 2020
10 ways chatbots can be used in businesses today
In this article, we’re going to be looking at 10 ways chatbots can be used in businesses today. Definitions of…
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