The Agentic Web: Setting New Standards for Customer Experience
The web is changing in a fundamental way. For 30 years, websites have been designed for humans, with pages to read, buttons to click, forms to fill out. But three... Read more.
Empathy in the Age of AI: Keeping Human Connection at the Heart of Patient Care
One of the biggest shifts in my career as a primary care physician hasn’t come from a new drug or a breakthrough surgical technique, but instead, from the evolution... Read more.
Italy’s new AI legislation marks a new era of trust for AI
Last week Italy became the first country in the EU to pass comprehensive legislation regulating the use of AI. The law is radical in nature, limiting access by age... Read more.
Africa’s AI Future Depends on the Basics
Artificial intelligence (AI) is dominating conversations across boardrooms, policy forums, venture capital funds, and startup firms alike. From entrepreneurs to... Read more.
Are We Setting AI Up to Fail in CX?
One of the principal areas where AI was expected to deliver value was in customer service, but recent research by Gartner found that 95% of organisations intend... Read more.
AI adoption is racing ahead – governance is stumbling behind
We are at a tipping point. AI has become a standard part of how organisations operate, not a concept on the horizon. Trustmarque’s latest research shows that 93%... Read more.
The human cost of AI agents: Why self-awareness is the missing link
“Automate, optimise, accelerate.” That’s been the rallying cry of workplace tech for the past decade. Now, with agentic AI stepping onto the scene, we’re... Read more.
Powerful Data and Analytics Lay the Groundwork for AI Success in Manufacturing
Manufacturers looking to successfully implement AI into their workflow understand that even the most innovative AI systems can’t deliver value without clean, consistent... Read more.
AI in Enterprise Workflows
If you’ve worked in or around large organizations for any amount of time, you know that most enterprise workflows don’t change quickly. Processes are entrenched,... Read more.
AI layoffs may boost short-term productivity, but will reduce long-term competitiveness
There seems to be a new “AI-driven” round of layoffs every week. From xAI to Fiverr and Google, many major employees are going down the ‘automate and eliminate... Read more.