The Red-Circle Playbook Building Real AI Momentum in Customer Service
Customer service has become one of the most active frontiers for applied AI; however, most organizations are struggling to keep up with the speed at which it’s emerging and evolving the... Read more.
Pipe flow to datalakes: How AI can streamline its water and energy usage
The energy usage of datacentres, particularly for AI applications, has been covered extensively – and for good reason. AI consumes more power and runs hotter... Read more.
The Future Belongs to Companies that Empower Users to Win with AI
SaaS is looking different these days, largely thanks to AI. And that’s a good thing. It has become a set of tools that are less traditional products and more intelligent... Read more.
2026: Securing the Next Frontier of AI-Driven Threats
Over the past year, we’ve witnessed an unprecedented acceleration in the sophistication of cyber threats. AI has moved from being a tool in the defender’s... Read more.
Model Context Protocol: The Smartphone Moment for Enterprise Customer Experience
Enterprise contact centers have long been constrained by fragmented systems that limit both service efficacy and a 360-degree view of the customer. While AI adoption... Read more.
Building Real-time, AI-Powered Business Ecosystems, the Agentic Way
Time-to-market reduced by 50 percent for Research & Development (R&D) efforts. Costs lowered by as much as 30 percent in the automotive and aerospace... Read more.
Your Product Page Is Talking Behind Your Back
We are officially in a new era of commerce. The scrappy side hustle of ecommerce grew into the dominant growth engine of modern retail, and now AI, properly deployed,... Read more.
Delegation Versus Dumping in the Age of Agentic AI
There’s a leadership pattern I’ve seen for decades: the leaders who practice real delegation build capacity and resiliency; the ones who “dump” work create... Read more.
The Agentic AI Revolution: Autonomous Workflows and Human Oversight
The era of artificial intelligence being used as reactive tools is ending. A completely new breed of AI is now emerging: one that pursues goals, makes autonomous... Read more.
AI Isn’t Killing Jobs — It’s Creating Better-Paid Ones
A Shift in the Narrative The anxiety around artificial intelligence (AI) and automation has long centered on job loss. Headlines have sounded alarms about robots... Read more.