Bland becomes the only voice AI platform to achieve FedRAMP 20x Class A Certification, giving federal agencies a new path to evaluate and adopt AI agents
SAN FRANCISCO, Sept. 1, 2026 /PRNewswire/ — Bland, the enterprise voice AI platform, today announced that it has achieved FedRAMP 20x Class A Certification for its voice, SMS and chat agents. Bland is now listed on the FedRAMP Marketplace, giving federal agencies access to the security and certification information needed to evaluate the platform and pursue their own Authority to Operate.
FedRAMP 20x is the federal government’s new approach to cloud security certification, designed to make the process faster and more efficient through automation, machine-readable evidence and continuous monitoring. Rather than relying primarily on periodic assessments and static documentation, FedRAMP 20x requires providers to maintain certification data over time and provide ongoing visibility into security controls, vulnerabilities and incidents.
Bland is not only the first voice AI platform to achieve FedRAMP 20x Class A certification, but the first company in America to do so. FedRAMP describes Class A Certifications as providing adequate information for most non-sensitive use cases and some Low, Moderate or High security objectives. Certification enables agencies to evaluate Bland and pursue authorization based on their individual requirements and use cases.
“We built Bland to handle the highest-stakes phone calls in the world. The ones where getting it wrong isn’t just a bad experience, it’s a missed medical appointment or a benefits check that never arrives,” said Isaiah Granet, co-founder and CEO of Bland. “FedRAMP 20x gives agencies a clear path to evaluate voice AI for these interactions. We built a dedicated government environment from the ground up so agencies can use AI while maintaining the security, reliability and control these conversations require.”
Bringing AI Agents to Government Services
Bland enables organizations to automate conversations across voice, SMS and chat. Federal agencies can use the platform to handle inbound questions about benefits, applications and accounts, as well as outbound appointment reminders, deadline notifications and check-ins. The platform can also support structured data collection and verification workflows, such as earnings verification, background checks and program eligibility. SMS agents can extend these interactions beyond phone calls by sending reminders, collecting information and allowing people to continue conversations over text.
Bland’s architecture is designed for high-stakes conversations where reliability, security and predictable performance are critical. Bland is the only voice AI platform that owns its voice AI infrastructure rather than relying on third-party providers for critical components of the voice stack, giving Bland direct control over data handling, latency, reliability and system performance. Bland is American owned and operated.
Bland completed the Class A certification process in record time, just 18 days from submission to approval. The company is now preparing its application for FedRAMP20x Class C Certification and has engaged an independent Third Party Assessment Organization for that process.
Proven at Scale in High-Stakes Conversations
Bland already operates at significant scale across commercial environments. One of the largest survey research firms uses Bland to place 25,000 outbound calls per hour with half-second latency and 99.9% uptime.
A consumer lending servicer uses Bland to authenticate callers and collect compliant payments across 3,000 calls per day. A Fortune 1000 insurer reduced its cost per call from $45 to $0.29 by replacing outsourced and manual outreach with Bland.
The same infrastructure gives federal agencies a way to automate high-volume, high-stakes conversations while maintaining control over how agents behave, what actions they can take and how data is handled.
Bland’s FedRAMP 20x certification is listed on the FedRAMP Marketplace under ID FR2628647242.
About Bland
Bland is the voice AI platform trusted with the world’s highest-stakes phone calls. It’s the only voice AI platform that’s entirely self-hosted, providing the security, reliability, and predictability the hardest calls demand. Built for regulated industries, Bland handles inbound and outbound calls end-to-end, so companies can cut support headcount without risking a costly mistake. Visit https://bland.com/ to learn more.
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