Press Release

Zentro and BAI Connect Merge to Create Leading Multifamily ISP

CHICAGO & LOS ANGELES–(BUSINESS WIRE)–Zentro and BAI Connect, two of the countryโ€™s fastest-growing providers of bulk high-speed internet to multifamily communities, today announced a strategic merger under the shared ownership of M/C Partners, a leading private equity firm focused on communications infrastructure and services.


This merger brings together two high-performing regional providers into a unified organization operating under the Zentro brand. With a complementary geographic footprint, deep technical expertise in MDU internet engineering, and a shared commitment to customer service, the new Zentro becomes one of the largest independent providers of symmetrical multi-gigabit internet to multifamily properties across the United States.

โ€œThis is more than a merger – itโ€™s a strategic alignment of two leading MDU-focused ISPs,โ€ said Doug Gilstrap, CEO of the combined company. โ€œTogether, weโ€™re creating a scalable platform that meets the growing needs of property owners, developers, and residents with a future-ready network, superior local service, and a customer-first approach. In addition, our framework sets the foundation to efficiently support future growth through strategic acquisitions.โ€

The combined company now serves over 100,000 residents and 2,000+ properties across key metros including Chicago, Los Angeles, Atlanta, Detroit and Dallas and 10 more major metro markets.

The combination creates greater scale to leverage Zentroโ€™s hybrid fiber infrastructure, streamline operations, and accelerate the rollout of next-generation services – including symmetrical 10 Gig internet and Zentro Managed Wi-Fi, an all-in-one solution delivering high-speed connectivity and IoT support tailored for todayโ€™s multifamily communities.

โ€œInternet is not just a utility – itโ€™s a core decision driver for prospective residents and a differentiating amenity for ownership,โ€ said Ryan Carr, Partner at M/C Partners. โ€œBy combining these two standout providers that have established leadership in their respective markets, weโ€™ve created a company with deep expertise in a growing category and positioned them to take the lead. This is a specialized market with unique needs that the combined management team understands better than anyone.โ€

BAI Connect will transition to the Zentro brand over the coming months. In the meantime, the combined team has begun delivering coordinated client solutions and support under a unified strategy.

About Zentro

The newly combined Zentro is the largest independent, MDU-focused bulk Internet Service Provider in the U.S. outside of Florida, serving over 100,000+ subscribers across 15 major metro markets. The company delivers industry-leading internet solutions including symmetrical 10 Gig internet, Managed Wi-Fi and video services over a private, next-generation hybrid fiber network. Specializing in multi-gig solutions for high-rise and multifamily (MDU) communities, Zentro is a rapidly growing ISP, with a near-national footprint and covering major metro markets like Atlanta, Chicago, Columbus, Detroit, Los Angeles, Southern California, Denver, Dallas, Las Vegas, and Portland, Oregon. Zentroโ€™s tailored services include multi-gig internet and Managed Wi-Fi. With flexible bulk solutions that are trusted by top property management companies and commercial internet solutions serving iconic brands, the companyโ€™s innovative solutions enable clients to stand out in competitive markets. For more information, visit zentrointernet.com/news.

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