AUSTIN, Texas, Sept. 10, 2025 /PRNewswire/ — September 10, 2025 – Vivo Care, a leader in remote patient care, today announced a strategic partnership with PhysiciansTrust.AI to integrate conversational AI into its Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. By automating repetitive administrative workflows, the partnership helps care teams focus on what matters most, delivering high-value patient care.
“This partnership provides essential support, automating routine workflows so care teams can focus on patients and strengthen trusted relationships,” said Ryan Clark, CEO of Vivo Care. “By reducing administrative burden, we’re elevating the quality of every encounter and creating measurable improvements in our patients’ overall health outcomes.”
The partnership has already delivered results in their first shared engagement with Community Wellness, a California based organization supporting seniors 65+ stay healthy. By deploying PhysiciansTrust.AI’s agents within Vivo Care’s programs, the organizations have streamlined patient coordination, clinical reminders, and financial follow-ups. This has reduced staff burnout and enabled care teams to spend more time on meaningful patient interactions.
“This isn’t just a technology integration; it’s a productivity multiplier,” said Kelly Roland, CRO of PhysiciansTrust.AI. “We’re delivering a solution that handles the tedious, repetitive tasks that drain staff energy. Our AI agents are designed to be a seamless extension of the care team, not a replacement.”
AI Agents Streamline Key Workflows Across Practices
- Front Office Patient Coordination: AI agents handle appointment confirmations, no-show rebooking, waitlist management, and patient satisfaction surveys, ensuring every patient is contacted and confirmed without manual effort.
- Clinical Operations: Automates pre- and post-op instructions, prescription refill requests, and care plan reminders, reducing the load on clinical staff.
- Financial & Billing: Accelerates revenue cycles by managing insurance verification, prior authorization follow-up, claim denials, and payment collection.
“PhysiciansTrust.AI has been a game-changer for our patient engagement team,” said Kris Bernard, VP of Patient Engagement at Community Wellness. “Since deploying their AI agents across our front office, clinical, and billing workflows, we’ve seen no-shows drop, our providers are seeing more patients daily, and our patients are experiencing better health outcomes. It’s rare to find a technology that meaningfully improves operational efficiency and care quality at the same time, but PhysiciansTrust.AI doesn’t just deliver on that promise, it transforms it. These results demonstrate the potential of Vivo Care and PhysiciansTrust.AI to transform healthcare operations across practices nationwide.”
About Vivo Care
Vivo Care is a remote care company helping healthcare organizations stay connected with patients outside of clinic visits. Built by a team with more than 60 years of combined healthcare experience, including over 25 years in remote care, Vivo Care supports smarter, more proactive care for chronic conditions. The platform combines proven software, flexible program design, and a growing team of licensed, U.S.-based nurses to deliver real-time clinical support that integrates seamlessly into existing workflows. With more than 100,000 patients served, Vivo Care empowers care teams to strengthen relationships, reduce administrative burden, and deliver meaningful care in the gaps between appointments.
About PhysiciansTrust.AI
PhysiciansTrust.AI gives independent practices their own AI advantage—AI that works for you, not against you. Their AI agents handle front office patient coordination, clinical operations, and financial and billing workflows, freeing teams to focus on patient care. Independent practices gain the same technology firepower as larger organizations, without losing what makes them independent.
To learn how Vivo Care can help providers close care gaps and stay connected with patients, visit www.VivoCareSolutions.com or contact [email protected].
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SOURCE Vivo Care
