This past week AI agent specialist Sema4.ai and Rackspace Technology announced a strategic partnership to deliver the industry’s first fully managed, production-ready AI agent solution for large enterprises. By combining Rackspace’s Foundry for AI (FAIR) lifecycle services and application management expertise with Sema4.ai’s SAFE AI Agent Platform, the collaboration promises to bridge the gap between pilot projects and full-scale AI transformation.
Massive Opportunity for Custom Enterprise Agents
Despite widespread enthusiasm for AI, Rackspace’s own research finds that only 24% of enterprises have successfully deployed and scaled AI agents in production. The newly integrated offering lets businesses spin up custom agents, powered by natural language understanding, workflow automation, and document processing in HR, finance, customer support, sales, operations and beyond, all under a unified governance and observability layer.
“At FAIR, we view AI agents not just as digital assistants, but as autonomous digital coworkers that require the same level of reliability, security, and governance as any mission-critical operation,” said Srini Koushik, President of AI, Technology, and Sustainability at Rackspace Technology. “This solution, in collaboration with Sema4, isn’t just about deploying AI; it is about operationalizing enterprise intelligence at scale.”
Conversational Platform for Agent Creation
Under the hood, Sema4.ai’s SAFE platform uses a decentralized network of federated agents that learn from both structured SOPs and unstructured data. End users simply describe a process in plain English, whether it’s flagging late-night facility access, enforcing safety protocols or automating invoice approvals, and the AI agents interpret runbooks, execute workflows and feed results back into central systems without extensive prompt engineering.
“Enterprise agents are the defining application of the AI age,” added Rob Bearden, CEO of Sema4.ai. “Our partnership with Rackspace FAIR empowers companies to move beyond experimentation and achieve enterprise-wide deployment of secure, transparent AI agents.”
Early adopters have already used the platform to detect compliance violations, streamline ticketing workflows and eliminate manual handoffs, unlocking both productivity gains and cost savings. As AI voice and conversational interfaces mature, Rackspace and Sema4.ai believe their joint solution will become the backbone of next-generation digital workforces across finance, manufacturing, healthcare and beyond.
What’s Next
Rackspace FAIR and Sema4.ai plan to jointly roll out the integrated agent suite to their global enterprise customer bases over the coming quarter, with early deployments targeting regulated industries such as financial services, pharmaceuticals and energy.
