Company achieves three consecutive years of exceptional customer satisfaction for its post-acute analytics solution
BALTIMORE–(BUSINESS WIRE)–Real Time Medical Systems (Real Time), the industry-leading, KLAS Rated, and HITRUST Certified post-acute analytics solution, has been named in the KLAS 2025 Consistent High Performers Report, which recognizes healthcare technology vendors that have delivered exceptional customer satisfaction over a consecutive three-year period.
Real Time’s consistent performance has earned high scores across all six KLAS customer experience pillars—Culture, Loyalty, Operations, Product, Relationship, and Value—with a 90+ score (on a 100-point scale) each year from December 2021 through December 2024. This places Real Time among just 26 software companies recognized as a consistent high performer, out of the hundreds that are fully rated by KLAS.
“It’s an honor to be named in the KLAS 2025 Consistent High Performers Report,” said Laurie Obitz, Chief Operating Officer at Real Time. “This recognition reflects the trust our customers place in us and our commitment to helping them achieve meaningful outcomes. We’re proud to support their success by delivering data-driven solutions that reduce administrative burdens, lower readmissions, and improve patient outcomes across care settings.”
Real Time is the only post-acute patient analytics company featured in the report, recognized for its commitment to advancing value-based care. Its AI-driven interventional analytics platform transforms post-acute EHR data into actionable insights, enabling providers across ACOs, hospitals, health systems, health plans, and nursing facilities to proactively address care needs, improve coordination, and drive measurable performance to succeed in value-based care.
Companies earning this distinction go beyond strong products—they help clients measure ROI, stay ahead of industry trends, and ensure successful adoption through robust training and onboarding, supported by dedicated customer success teams.
“Being named a KLAS Consistent High Performer means you don’t just delight customers once—you keep doing so year after year,” said Adam Gale, CEO of KLAS Research. “Companies at this level pair reliable results with proactive partnerships, transparent communication, and continual improvement. That consistency builds the trust providers depend on to deliver better care.”
To view the full report, visit KLAS 2025 Consistent High Performers Report.
To learn more about Real Time’s AI-driven post-acute analytics solution, visit www.realtimemed.com.
About Real Time Medical Systems
Real Time Medical Systems is the industry-leading, KLAS Rated, and HITRUST Certified Interventional Analytics solution that turns post-acute EHR data into actionable insights. Serving healthcare organizations nationwide, Real Time improves value-based care outcomes by reducing hospital readmissions/admissions, accurately managing reimbursements, detecting early signs of infectious disease, automating antibiotic surveillance, and advancing care coordination through post-acute data transparency.
About KLAS
KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry. Follow KLAS on LinkedIn. Learn more at klasresearch.com.
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Keri DeSalvo
Senior Vice President, Operations and Communications
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