Real-time communication software platform, Acquire, announced today in a blog post that they’ve raised $6.4m in a Series A funding round. The funding round was led by Base10 Partners and had participation from S28 Capital and Fathom Capital.
Acquire mentioned they plan to use the funding to grow their marketing and customer success teams and expand their platform.
Laduram Vishnoi, Founder and CEO at Acquire said: “Acquire was started initially because there was an unmet need for instant customer engagement online. We built Acquire so that companies can get a 360-view of all their customer communication in one unified timeline. Businesses can now effectively connect with and manage their customer communication, no matter which channel customers use.”
The real-time communication software platform enables businesses to integrate and view all their multichannel communications in one dashboard and respond from the same platform.
The platform enables customers to streamline their business communications similar to the way Yolt puts all your bank accounts on one easy to view dashboard.
Acquires platform enables businesses to record every single customer interaction and respond instantly on the platform they prefer.
The real-time communication software platform connects a range of tools and channels such as cobrowsing, chatbots, live chat, email, video chat, VoIP calls, social media, SMS, and more into one dashboard with analytics so businesses can get a better understanding of their customer experiences and measure performances.
The company works with globally known business integrators such as Salesforce, Google Hangouts, Slack, Facebook, and Twitter providing businesses with omnichannel modes of communication with the goal to improve their customers’ communication times and increase leads.
Amrit Dhangal, COO and co-founder of Acquire said: “Acquire is at the forefront of innovating how businesses and customers will communicate moving forward. Most companies are trying to solve the problem of growing communication channels, but their investment in different tools ends up creating a bigger problem of a piecemeal support system. Our platform helps businesses serve customers across all channels and manage requests from just one system.”
Acquire joins a number of other data-driven companies in successfully raising capital with Stirista raising $13m for their data-driven marketing company and Adverity raising $30m for their data analytics platform.
The San Francisco based real-time communication software platform was founded by Amrit Dhangal and Laduram Vishnoi out of the need for immediate customer feedback and failing to get the support they needed when in their customer journey with businesses.
Acquire now has offices in four different countries across three continents with their headquarters in San Francisco and supporting offices in Ahmedabad, India; Boston, US; and London, U.K.
Since launching, Acquire has grown their team to over 100 team members, claims to have had over 10m monthly interactions, and has customers in 30 countries.
Acquire has racked up an impressive client roster list with industry titans including Audi, Lexus, U.S. Air Force, Orange, Paysafe, Prudential, and Sun Life Financial to name a few.
TJ Nahigian, Managing Partner at Base10 Partners expressed his excitement for Base 10 Partners being a backer of Acquire by saying: “Base10 backs entrepreneurs solving real economic problems and after spending several months researching companies building new distribution channels for sales and customer service functions, Acquire was the one that stood out to us with the potential to dramatically reshape the customer service industry and lead the way to customer engagement 2.0. A customer-centric approach is essential in every successful modern business strategy, and we are extremely excited about Acquire’s approach to these customer experience challenges.”
This funding round brings Acquires total funding to $11.8m since the companies launch.
