PLANTATION, Fla.–(BUSINESS WIRE)–#NationsBenefits—NationsBenefits®, the leading provider of supplemental benefits, healthcare fintech, and member engagement solutions, today announced it has acquired the assets of CareCar, a premier technology‑enabled non‑emergency medical transportation (NEMT) platform. The transaction advances NationsBenefits’ strategy to eliminate transportation barriers by embedding reliable ride access directly into its unified benefits and payments platform. It also follows a minority strategic investment in CareCar completed earlier this year.
Missed or delayed medical appointments often begin with a member who cannot secure a safe, timely ride. About 3.6 million people in the United States skip or postpone needed, non‑emergency medical care each year because they lack reliable transportation. They also typically bear a heavier burden of chronic illness and are more likely to have multiple chronic conditions than the general population.
By integrating CareCar’s network and purpose-built modern technology platform, NationsBenefits offers health plans and their members a fully integrated platform that connects transportation with over-the-counter, food and meal, vision, rewards, and other supplemental benefits, allowing members to access the care and wellness they need when it matters most.
“We have worked closely with the CareCar team since our initial investment earlier this year and have been consistently impressed by their team and technology. Fully bringing CareCar assets onto our platform accelerates growth and delivers one coordinated experience that connects members to the right care at the right time. It also gives plans unified data and insight while reducing administrative friction, lowering total cost of care, and strengthening retention,” said Michael Parker, Co‑CEO of NationsBenefits.
CareCar delivers strong performance, including a 98.9% trip success rate and a 99.6% on‑time rate serving nearly one million members nationwide. Its hybrid operating model combines credentialed local fleets, Transportation Network Companies (TNCs), and an exclusive “Care Partner–Driver” workforce of medical assistants, CNAs, and LNAs. This model improves service quality, shortens wait times, and extends reach across underserved geographies.
Josh Itano, CEO of CareCar, commented, “Joining the NationsBenefits family gives us the scale and integrated technology stack to reach more members who depend on safe, punctual transportation. Together, we preserve what makes CareCar unique, which is our care‑partner drivers and real‑time technology, while expanding capacity and innovation for the plans we collectively serve.”
A single contract and unified data layer give health plans real‑time visibility into rides, tools to resolve issues before they escalate, and seamless benefit adjudication across transportation and additional member services.
With CareCar now part of NationsBenefits, plans and members benefit from a singular technology‑driven platform that removes a critical access barrier and delivers a seamless path to the right care at the right time. This integration supports measurable improvements in healthcare quality, satisfaction, and cost efficiency nationwide.
About NationsBenefits®
NationsBenefits® is the leading provider of supplemental benefits and fintech solutions and outcomes to the healthcare industry. NationsBenefits partners with managed care organizations to provide innovative healthcare, data analytics, gap closure, and fintech solutions aimed at driving growth, reducing costs, and delighting members. Combining its cutting-edge technology with targeted retailer partnerships, NationsBenefits empowers health plans to deliver impactful supplemental benefits to optimize member experiences and drive better health outcomes. By simplifying processes to make smarter choices and expanding access to benefits solutions, NationsBenefits aims to improve each of its members’ quality of life through its revolutionary and comprehensive suite of offerings. To learn more, visit NationsBenefits.com.
About CareCar
CareCar is a healthcare technology and services company committed to eliminating transportation barriers to quality care by providing safe, reliable, and accessible non-emergency medical transportation (NEMT). Through its proprietary platform, the company optimizes logistics, ensures regulatory compliance, and maintains high service standards. Its hybrid model—combining a dedicated driver network with trusted transportation partnerships—enhances reliability, service quality, and coverage, including in underserved areas. CareCar is on a mission to improve quality of life by ensuring that no one misses a medical appointment due to a lack of transportation.
Contacts
Media Contact:
Ashlee Piga
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