Montreal, September 2025, Last year, Rami Fahim, Chief Executive Officer (CEO) of FlairsTech, announced AIMY, an AI-powered tool that improves operational efficiency and elevates customer experiences. The need for AIMY increased because traditional methods of quality monitoring often fall short in scalability and real-time responsiveness.
“We invested in AI to make us even more productive and efficient, and we see tangible benefits today.” He said, while discussing the huge benefits FlairsTech has seen from AIMY.
What is AIMY QA?
AIMY QA, short for AI MY Quality Assurance, is an AI-powered performance management tool that is used by contact center and technical support teams to analyze every interaction and offer data-driven insights. It audits a wide range of support channels, including phone calls, email, chats, and tickets.
The Need for AIMY QA
AIMY QA works on saving time and effort and improving overall performance. Ahmed Mahfouz, Senior Engineering Manager, explained this point, saying, “Working the traditional way can cause a lot of problems and waste time. AIMY QA, however, can do the heavy lifting, and all you need to do is evaluate this information after you have it.”
What makes this AI-powered quality monitoring tool special is that it can help agents work efficiently while keeping data secure.
How AIMY QA Sets FlairsTech Apart from Competitors
The reason why it’s so important to invest in high-quality tools like AIMY is how fast companies see the difference.
For instance, with AIMY QA, teams focus on what really matters: driving better service outcomes. This means that agents are working on specific tasks without distractions, which helps save the company a lot of time, energy, and money.
This gives FlairsTech an edge; instead of random sampling and manual reviews, supervisors can rely on data-driven insights to deliver consistent coaching, support agents proactively, and uphold service standards across the company.
What’s next for AIMY QA?
FlairsTech has seen a lot of improvements and progress since launching AIMY QA, and they’re only starting there.
While talking with Ahmed Mahfouz, he mentioned a lot of plans for the future regarding AIMY QA, saying, “We’re working on a lot of exciting things for AIMY QA. One thing we’re focusing on is improving generating insights; we want it to be more accurate and easier to obtain. As we develop further, we’ll be seeing more smartness, more communication, and more concise data.”
This highlights FlairsTech’s eagerness to improve, innovate, and work smarter.
About FlairsTech
FlairsTech is a global AI-Powered Managed Services Provider (MSP) that has over 1,000 experts across five offices in North America, Europe, and Africa.
Built on innovation, talent, and excellence, FlairsTech supports a network of more than 100 partners worldwide with managed Software Development and Analytics, Business Operations and Support, Digital Transformation, and Customer Experience services.
In addition, the company works as a seamless extension of its clients’ capabilities, enhancing processes and boosting productivity.
FlairsTech is also known for offering the best quality of service because of the 24/7 availability, multilingual services, and GDPR compliance.
