Surging demand for decision automation in commercial and specialty insurance fuels Indico’s record ARR gains and global expansion
BOSTON, Sept. 2, 2025 /PRNewswire/ — Indico Data, the leading Agentic Decisioning Platform for commercial and specialty insurance, today announced record annual recurring revenue (ARR) alongside 60% year-over-year growth in new carrier customers during the first half of 2025. This momentum underscores the market’s demand for AI-driven solutions that enable faster, more accurate underwriting and claims decisions while maintaining compliance and oversight. The results come at a critical time, as insurers face unprecedented submission volumes, limited underwriting capacity, and escalating operational costs.
In the first six months of 2025, Indico has expanded its customer base and added a number of top-tier carriers across North America and the UK, while existing customers expanded beyond initial deployments to encompass submission intake, clearance, policy issuance, and claims workflows. Indico welcomed these new customers on the heels of significant product milestones, including the launch of the industry’s first Agentic Decisioning Platform purpose-built for insurance, the release of out-of-the-box ingestion and data enrichment agents, and the attainment of Guidewire ClaimsCenter certification, enabling seamless integration with one of the industry’s leading core systems.
Indico’s leadership has been further validated by Gartner, which recognized the company in two influential 2025 Hype Cycle reports — the Hype Cycle for P&C Insurance in the Digital Underwriting category, and the Hype Cycle for Artificial Intelligence in the Composite AI category.
As the global insurance industry navigates a persistent hard market, economic pressure, and scarcity of skilled underwriting talent, carriers are re-engineering their operations to make faster, more accurate, and more transparent decisions. Indico’s Agentic Decisioning platform addresses these challenges directly, enabling customers to cut manual intake work by up to 100% in high-confidence cases, reduce quote-to-bind cycles from weeks to days, and increase underwriter capacity by automating low-value administrative tasks.
“Insurers are no longer experimenting with AI — they’re operationalizing it at scale,” said Tom Wilde, CEO of Indico Data. “Our record growth and customer expansion in H1 2025 show that Indico has become core decision infrastructure for leading carriers worldwide. The launch of our Agentic Decisioning Platform marks a new phase in insurance transformation, where speed, accuracy, and auditability are built into every decision.“
With additional agentic capabilities set to launch in the second half of 2025, Indico plans to extend its platform deeper into policy servicing and claims operations, while continuing to expand its out-of-the-box workflow library for faster time to value.
About Indico Data
Indico Data turns chaotic submissions into confident decisions. Built for underwriting and claims operations, our Agentic Decisioning Platform uses Generative and Agentic AI to ingest and enrich complex submissions and claims — accelerating triage, eliminating manual work, and surfacing the right risks instantly. Where legacy tools stop at extraction, Indico delivers speed, accuracy, and full transparency across every decision point. Learn more at www.indicodata.ai.
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SOURCE Indico Data
