Hyro demonstrates excellence in enabling Agentic Enterprise transformations within the Salesforce ecosystem
NEW YORK, Oct. 15, 2025 /PRNewswire/ — Hyro announced that it has been named a recipient of the Salesforce Partner Innovation Award in Healthcare for its work with Intermountain Health, where Hyro’s AI agents, integrated with Agentforce Health, created a unified patient and agent experience that automated 44% of repetitive calls, enabled 79% of patients to self-serve successfully online, and reduced call abandonment by 85%, meaning fewer patients disconnected before reaching support.
Hyro announced that it has helped Intermountain Health transform its business by integrating Hyro’s purpose-built for healthcare AI agents with Agentforce Health to unify patient journeys across digital and voice channels. Together, they automated key workflows like scheduling and password resets, improved access with 24/7 patient support, real-time integrations with EHRs like Epic, and enabled seamless agent handoffs with full context in Salesforce. These innovations boosted operational efficiency, cut costs, and elevated patient satisfaction while laying the foundation for future growth through outbound engagement and proactive care campaigns.
Comments on the News
- “We’re proud to be recognized by Salesforce for helping health systems like Intermountain Health reimagine patient engagement through agentic AI,” said Israel Krush, Co-Founder and CEO of Hyro. “By uniting Agentforce Health with Hyro’s purpose-built conversational agents, we’re proving what’s possible when enterprise ecosystems are designed around intelligent automation, seamless interoperability, and the shared goal of improving access to care.”
- “Salesforce partners are helping customers build their digital labor with Agentforce and realize the full value of their agent implementations,” said Jim Steele, President, Global Strategic Customers and Partners, Salesforce. “The Salesforce 2025 Partner Innovation Awards recognize partners like Hyro that are driving agentic enterprise transformations for customers by delivering industry-specific Agentforce implementations and innovative agentic solutions.”
Agentic AI represents a $6-trillion dollar opportunity that Salesforce partners like Hyro are helping to drive by enabling agent-first businesses. By leveraging the full power of the Salesforce ecosystem to solve complex business challenges, innovate with new technologies, and drive customer transformation, Hyro is a prime example of a partner delivering creative solutions to help customers navigate their biggest hurdles.
The 13th annual Partner Innovation Awards recognize the significant contribution Salesforce partners have made through AI agent implementations, measurable Agentforce success stories, and the broader partner program – including consulting firms, digital agencies, resellers,and ISV partners. For a full list of this year’s Partner Innovation Award winners, please see here.
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About Hyro
Hyro, the leading Responsible AI Agent Platform for healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro’s clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights. Hyro was founded in 2018 by Israel Krush and Rom Cohen. Learn more at www.hyro.ai.
Hyro Media Contact:
Brandon Weinstock
Allison Lane, Inc.
(310) 310-1966
[email protected]
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SOURCE Hyro
