Healthcare

How AI is Transforming Long-Term Care Planning

By Lily Vittayarukskul, Co-Founder and CEO, Waterlily

As lifespans extend and healthcare needs evolve, long-term care (LTC) planning stands as one of the final frontiers in retirement strategy. It continues to challenge retirement planning for both families and financial advisors and outdated tools fall short in preparing families for what’s ahead. Traditional methods have never truly addressed the unpredictable costs and complexities of aging. In this rapidly changing landscape, artificial intelligence (AI) potentially emerges as the solution we’ve been waiting for.

The Persistent Challenges of LTC Planning

Historically, long-term care (LTC) has been the “elephant in the room” when planning for retirement. Conventional models tend to paint with broad strokes, leaving critical questions unanswered:

  • Delayed Conversations: Many families wait until a crisis hits before discussing LTC, often scrambling to put a plan together at the last minute and getting rejected by the most favorable LTC protection insurance products.
  • Generic Data: Relying on average statistics and standard simulations rarely reflects the unique circumstances of any given family, causing clients to feel unmotivated in addressing LTC today.
  • Missed Opportunities: Without tailored insights, advisors can struggle to translate preliminary discussions into concrete, value-added strategies, causing clients to experience confusion today and frustration when it’s too late to plan.

LTC planning is one of the few remaining unsolved challenges in retirement planning. Its inherent unpredictability creates significant risk, but it also presents a prime opportunity for advisors to differentiate themselves by offering bespoke, forward-thinking solutions.

AI: A New Lens on an Old Problem

Unlike outdated traditional approaches that rely on broad averages, AI-driven platforms analyze a vast array of data, ranging from regional cost variations and healthcare inflation to individual health profiles and family dynamics, to generate a truly personalized projection of a client’s LTC journey. Waterlily is a first-mover leveraging AI for LTC planning, streamlining process with a 3 minute intake form that produces a tailored set of predictions that tell an insightful story of a client’s future care needs. The platform delivers detailed projections on the timing and duration of care, anticipated costs, and even estimates the caregiving hours that family members might need to provide. With personalized insights, advisors can move beyond generic advice and have meaningful conversations that directly address each client’s unique needs, helping them make informed financial decisions with confidence.

Initiate Rich Conversations: Rather than relying on generic averages, advisors can discuss specific care projections tailored to each client’s circumstances. This not only clarifies the planning process but also helps clients grasp the real implications of their choices.

  • Accelerate Decision-Making: When clients see a clear, actionable plan outlining expected timelines and costs, they’re more likely to take proactive steps, whether that involves purchasing the right policy or adjusting their savings strategy.
  • Unlock Premium Growth: By overcoming the emotional barriers that often stall LTC discussions, personalized planning converts tentative ideas into high-value, concrete action plans, opening up new opportunities for advisors.

With Waterlily, AI is used to transform a complex, often intimidating subject into a clear, relatable narrative that clients can understand and act upon. Advisors can now replace vague “what if” discussions with detailed, personalized projections that spark more meaningful conversations.

Beyond Traditional Insurance: A Broader Perspective

Today’s LTC planning goes far beyond traditional long-term care insurance. The market now offers a diverse range of products, from indexed universal life (IUL) policies and hybrid solutions to annuities and even short-term care options. By harnessing AI insights, advisors can create holistic strategies that not only forecast future costs with precision but also tailor the ideal mix of insurance products and self-funding plans to meet each client’s unique retirement needs.

Human Touch in an AI World

Despite the sophistication of AI, the human element remains irreplaceable. LTC planning is deeply personal, requiring emotional considerations and family dynamics. While AI provides the hard data needed to forecast costs and timelines, it’s the advisor’s empathy and insight that translate those numbers into a plan tailored to each family’s unique situation. In essence, AI complements the advisor’s expertise, offering clarity and precision while leaving room for the nuanced, human guidance that clients rely on.

Looking Ahead: A New Era for Retirement Planning

As digital transformation continues to reshape the financial services landscape, integrating AI into LTC planning is quickly becoming standard practice. In a market where long-term care remains one of the last unsolved frontiers in retirement planning, tools like Waterlily are not only bridging the gap between uncertainty and clarity but also paving the way for a more secure, confident future.

For families facing the realities of longer lifespans and rising care costs, having a clear, tailored LTC plan is a necessity now more than ever before. By combining the precision of AI with the irreplaceable human touch, advisors can ensure that their clients are prepared both financially and emotionally for whatever the future may hold. In doing so, they not only protect their clients’ financial well-being but also reinforce their own role as trusted, forward-thinking leaders on one of the most critical aspects of retirement planning, long term care.

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