The world of online casinos is evolving and changing faster than we could possibly even imagine… and AI is right at the heart of it all. And the impact of AI goes way beyond the way it looks or the way the game plays out; it’s actually changing how we pay and how we play.
From better security to more personalised gaming recommendations, AI is no longer the future of online gambling; it’s already right here.
AI-Powered Payment Methods
Let’s start with how we fund our accounts. AI is making the whole experience more streamlined and seamless. AI tools are now being used to suggest the best payment method for your particular location, gaming behaviour, and even based on your past preferences. There are all sorts of options available to choose from – crypto casinos, eCheck casinos – and most accept all sorts of different options. AI is now being used to help you choose the right option for you.
A Smarter and Safer Way to Pay
And we have to consider safety. One of the biggest worries players have is the safety and security of those payments. Because there’s sensitive financial data involved, making sure your info is safe is a top priority…. enter AI-powered fraud detection systems.
The very best online casinos use machine learning algorithms that can instantly flag up any unusual activity. That means that if someone tries to log in from an unfamiliar IP address or make a transaction that seems out of character or unusual for them (i.e. they usually deposit $10 to $10 at a time but suddenly make a massive $500 deposit), then AI can step in to either block or verify the action. This can be a lot more accurate than traditional fraud detection tools, so players can feel a lot more protected and secure when making transactions.
AI can also speed up KYC (Know Your Customer) verification, which is great if you want speedier withdrawals. It makes it quicker to process your identity documents, check their authenticity, and cross-reference with public databases, so you can get verified in minutes rather than days.
Hyper-Personalised Gameplay
No more do you have to waste time scrolling through casino lobbies trying to find a game you like. Thanks to AI, there are now game recommendation engines. This essentially means that, based on your past playing habits, AI can now create a list of games that would potentially suit your tastes and preferences.
So, for example, if you like Norse mythology-themed games and tend to opt for high-volatility titles, the casino can suggest games based on that.
And even live dealer experiences are better thanks to AI. Operators are now using AI to help them analyse player interaction, favourite table games, and when they’re more likely to play – and give them a more tailor-made experience because of it. This is hugely important in a competitive market like Canada, where casinos have to work hard to attract and keep players.
It does, however, mean you have to play responsibly and not get carried away with all that personalisation… and if you do ever find your gaming habits getting out of control, you can contact responsible gaming organisations such as the Responsible Gambling Council and the Responsible Online Gaming Association for Canadians and North Americans.
AI Chatbots and 24/7 Customer Support
Customer Service can make or break your whole casino experience – and, let’s face it. It’s not always the best. But thanks to AI, it’s all started to get a lot better. Some of the top casinos now use AI chatbots that have been specially trained to respond to literally thousands of customers, with high accuracy rates in all different languages – French, English and more!
These bots can help with practically anything – from payment issues and inquiries to technical problems. And if the bot can’t solve it, it can send you over to a human agent without you needing to repeat yourself.
AI can also help teams understand and pre-empt issues before they actually happen… for even happier players.
Real-Time Responsible Gaming Tools
AI can also be great when it comes to responsible gambling. In most major markets like Canada, North America and Europe, where regulated casinos have to focus a lot of time and energy on responsible play, AI can now be used to help them look for patterns of problem gambling before they get out of hand.
So, for example, if a player starts to show signs that they are spending too much, are playing erratically or look like they’re chasing losses, AI tools can spot it and intervene. It could mean suggesting a cooling-off period, issuing a spending warning, or maybe even temporarily suspending their accounts if it’s getting bad.
What’s more, a lot of casino operators are even starting to use AI to help personalise deposit limits and session timers based on the behaviour of a player – which can be a great way to nip problem gambling in the bud.
AI -The Present and The Future
So, the next time you are playing at your favourite site, don’t be surprised if the casino knows exactly what you’re looking for – even before you do. AI is changing the way we pay and play at online casinos right now… and it’s only going to get better in the future!
