MELBOURNE, Australia, Sept. 24, 2025 /PRNewswire/ — Fluent Cargo has today announced the launch of Ask Fluent, an AI-powered search capability that enables natural language queries against live logistics and transport data.

Ask Fluent connects users to real-time shipping schedules, routing intelligence, market index pricing, disruptions, certified emissions and cargo tracking through conversational interface.

Unlike traditional chatbots that rely on static, outdated information, Ask Fluent provides real-time access to all the curated data from its platform including shipping schedules, routing options, container tracking, and market intelligence through a conversational interface, thereby increasing data driven access and decision making for its customers.

While logistics professionals increasingly expect AI-powered tools, existing solutions are often built on static data that’s out of date and lacks the real-time context essential for cargo operations, whereas Fluent Cargo’s Ask Fluent feature provides users with live, real-time information that dynamically adapts as the supply chain landscape changes.

Ask Fluent leverages Fluent Cargo’s five years of data standardisation, data cleansing and routing methodology improvements enabling users to ask complex logistics questions in easy conversation. Customers can query “What’s the best way to get two shipping containers from Japan to the West Coast of the United States?” and receive specific routing recommendations, such as the most efficient route through Yokohama to the Port of Los Angeles, followed by schedule availability and departure times. Direct and indirect shipment schedules are provided. Ask Fluent even considers recent port calls to provide insight if the vessels are running as per their schedules.

“We’re solving a fundamental problem in logistics technology – the gap between what professionals need and what current AI tools actually deliver,” said Andy Greig, CTO of Fluent Cargo. “Ask Fluent transforms how our customers access critical shipping intelligence by putting real-time, contextual data at their fingertips through simple conversation.”

Ask Fluent’s capabilities are built on years of foundational data work. By standardising and cleaning up data over the past five years, Fluent Cargo has been able to provide practical ways to use the data, like finding schedules for shipments that need to arrive by specific dates. This strong data foundation made the transition to AI-powered capabilities straightforward, with the real power lying in the “unique data sets” they’ve been able to generate, collect, cleanse and extrapolate.

“Ask Fluent is not just chatbot technology – we’re providing timely information with context, which is fundamentally different from what currently exists in the market,” said Greig. “Instead of jumping between 10 different systems, users just need to know how to use a keyboard. Ask Fluent becomes the engine sitting in the middle of everything, with a powerful but simple interface that makes sense to everyone.”

“Whether I’m tracking a container, PO, Workorder, product type or BOL, I just want to simply ask the question and get an accurate answer. We’ve worked very hard on making our User Interface easily accessible but with the depth of the platform, users want faster access,” said Archival Garcia, CEO of Fluent Cargo.

“Data is king so the past years of sourcing, collating and sanitising good data will provide us with a great basis for the start of our AI journey. Our customers will want to interface their own data sets and workflows so we’re super excited about enabling that for them. This is the future of cargo logistics. Most people use ChatGPT as Google so we’re ahead of the curve to be able to provide this right now.”

Logistics professionals are forced to use multiple systems daily. Ask Fluent consolidates access to routing, scheduling, tracking, emissions monitoring, disruptions, and market pricing through a single interface, with plans to integrate third-party logistics platforms. The goal for Fluent Cargo is for Ask Fluent to be a centralised solution that can bring together data and workflows from various systems and applications that customers are already using, allowing them to drive their operations more efficiently through a single, simple interface.

Ask Fluent is now available for existing Fluent Cargo customers, with different access levels based on account capabilities.

About Fluent Cargo

Fluent Cargo is an independent, mission-driven organisation dedicated to empowering clients with instant access to essential shipping information. By consolidating schedules, port and carrier details, pricing, tracking, and emissions monitoring, the platform offers a centralised source of truth that enables customers to plan and manage shipments more efficiently and effectively across air, ocean, rail, and road transport modes.

U.S. Contact:
Dyana Flanigan
Flanigan Communications, Inc.
[email protected]
T: +1 (312) 213-6233