Passkey Index provides a composite view of passkey utilization and business impact data from leading online service providers
CARLSBAD, Calif.–(BUSINESS WIRE)–The FIDO Alliance today launched the Passkey Index, revealing significant passkey uptake and benefits for online services offering passkey sign-ins. Launched in partnership with Liminal, the Passkey Index provides a composite view of data from leading service providers on the adoption, utilization and business impacts of passkeys.
The Passkey Index was launched today in concert with Liminal’s Passkey Adoption Study 2025, a survey of 200 organizations either actively deploying passkeys or committed to doing so in the near future. Together, these new resources provide the most comprehensive view of passkey deployments yet, and strategic intelligence for organizations wanting to modernize and de-risk their authentication technology.
The Passkey Index is available at FIDOalliance.org and Liminal’s Passkey Adoption Study 2025 is available at Liminal.co.
Passkey Index Companies Report Passkey Sign-in Rates and Benefits
The Passkey Index comprises data from companies that have deployed passkeys over one to three years, including Amazon, Google, LY Corporation, Mercari Inc., Microsoft, NTT DOCOMO, PayPal, Target and TikTok across eight utilization and performance areas.
The Index reveals that passkey eligibility is high: FIDO Alliance member companies contributing to the Index report that an average of 93% of accounts are now eligible for passkeys. The percentage of accounts with a passkey enrolled is over a third (36%), while more than a quarter (26%) of all sign-ins now leverage passkeys.
Passkey Index companies also reported strong business benefits with passkeys:
- Passkeys reduce sign-in time by 73% compared to other authentication methods, averaging just 8.5 seconds per login. Traditional approaches including email verification, SMS codes, and social login options took an average of 31.2 seconds.
- Passkey sign-ins have a 93% success rate, compared to 63% for other methods; 30% higher success rates mean fewer failed attempts and greater throughput at critical checkpoints.
- The Index also revealed that passkey adoption led to an 81% reduction in login-related help desk incidents. Reducing help desk burden allows IT and support teams to focus on higher-value issues.
“The data in the Passkey Index marks the first time we have been able to measure the actual utilization and performance of passkeys. Thanks to this data from several early-adopting organizations, we can confidently say that passkeys are available, being used, and providing quantifiable benefits to deploying organizations,” said Andrew Shikiar, CEO of the FIDO Alliance. “The FIDO Alliance intends to grow this program over time as a benefit to service providers within our membership, a guideline for newer implementers and an industry benchmark to track ongoing growth of passkey utilization over time.”
Liminal’s Passkey Adoption Study 2025 Validates Passkey Index by the Broader Industry
Liminal’s Passkey Adoption Study 2025 complements the Passkey Index with a look at the industry outlook on passkeys. The survey of 200 IT professionals either actively deploying passkeys or committed to doing so highlights how buyers are turning to Passkeys to modernize and de-risk authentication. It revealed the following key points:
- Passkeys are a strategic priority that delivers, with 63% of all respondents ranking passkeys as their top authentication investment priority for the next year. The majority (85%) of those that have already adopted passkeys report strong satisfaction with both their decision to implement and the business results they’ve seen so far.
- Organizations expect passkeys to deliver both ROI and risk reduction, as 63% of respondents believe strong authentication methods like passkeys can create cost savings and efficiency gains, while they are also expected to reduce risk (56%) and fraud (58%).
- Passkeys deliver behavioral and business change. After passkeys had been deployed, a significant decline in password usage was reported by 43% of respondents, while the majority (89%) said more than half of their users are expected to opt in to passkeys after being prompted, demonstrating that adoption scales quickly after deployment.
- Organizations are willing and ready to adopt a fully passkey-based strategy, with almost all (97%) respondents reporting that their organization is willing to fully transition to a passkey-based authentication strategy in the future. Readiness to adopt is also widespread, with 86% of respondents stating their organization’s infrastructure is already fully or mostly prepared to support passkey authentication.
- They perform even better than expected. Nearly half of current implementers (49%) report adoption rates exceeding 75%, outperforming initial expectations.
Shikiar added: “It is in every company’s strategic interest to reduce reliance on passwords, and this study clearly illustrates that passkeys are doing exactly that: delivering tangible business benefits through enhanced sign-in success, improved user experience and decreased risk.”
Passkey Index methodology
In collaboration with Liminal, the FIDO Alliance conducted a confidential survey of nine of its FIDO Member Alliance organizations to gain a deeper understanding of how passkeys are being deployed across their ecosystem and the outcomes being observed. This report offers an aggregate, anonymized view of current implementation patterns, opt-in performance, utilization, and organizational efficiency gains.
Liminal’s Passkey Adoption Study 2025 methodology
Liminal conducted a proprietary survey of authentication decision-makers to understand how passkeys are being adopted, implemented, and evaluated across digital platforms. The research focuses on 200 organizations that have already deployed passkeys or are planning to adopt them within the next two years. This study examines key performance indicators, including adoption rates, opt-in behavior, user satisfaction, implementation challenges, and buyer priorities. It offers a data-driven perspective on how passkeys are performing in the market today and where the most important opportunities for improvement and growth exist.
About the FIDO Alliance
The FIDO (Fast IDentity Online) Alliance was formed in July 2012 to address the lack of interoperability among strong authentication technologies and remedy the problems users face with creating and remembering multiple usernames and passwords. The FIDO Alliance is changing the nature of authentication with standards for simpler, stronger authentication that define an open, scalable, interoperable set of mechanisms that reduce reliance on passwords. FIDO Authentication is stronger, private, and easier to use when authenticating to online services. For more information, visit www.fidoalliance.org.
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