AI voice and SMS agents handle routine case communications, helping personal injury firms move cases faster while maintaining high drafting quality
MIAMI–(BUSINESS WIRE)–#AI—EvenUp, the leading proactive AI platform built exclusively for personal injury law firms, today announced the launch of Communication Agents™ and significant enhancements to its AI Drafts Suite, unveiled by cofounder Saam Mashhad during a keynote at the National Trial Lawyers Summit (NTL) in Miami. Early deployments show Communication Agents reclaim more than 9 hours per case, eliminating hundreds of hours of administrative work across active caseloads.
The announcements mark a major expansion of EvenUp’s AI capabilities, moving beyond drafting acceleration to enable proactive case progression by automating the repetitive tasks that slow cases down—so teams can focus on building client trust, shaping case strategy, and coordinating care.
“Everyone’s asking if AI will replace people,” said Mashhad. “Wrong question. The right question is: why is your best case manager on minute 43 of a phone call, spelling names using the NATO alphabet, only to learn the account went to collections months ago? We’re not replacing people. We’re replacing friction.”
Communication Agents™: Proactively Advance Cases at Every Stage
EvenUp today introduced Communication Agents™, AI-powered voice and text assistants built for personal injury case management. Case value isn’t determined by one call; it’s created or lost across dozens of critical touchpoints—opening claims, confirming coverage, tracking treatment, chasing records, and verifying balances. Communication Agents proactively handle these conversations throughout the case lifecycle, automating work that slows cases and helping firms protect value at every stage.
“Time on desk is everything in personal injury,” said Dwuan Hammond, CFO at Jeffcoat. “Using Communication Agents for balance verification eliminates 3 hours per case previously spent on the phone with medical providers, allowing us to move cases through disbursement faster and get our clients their settlements sooner. It’s not just about efficiency, it’s about delivering a better client experience.”
In practice, firms use Communication Agents to:
- Open insurance claims and retrieve claim numbers in hours, not days
- Confirm liability and coverage with carriers before investing time in a case
- Check in on client treatment and surface issues early
- Chase medical records and retrieve records sooner
- Verify medical balances to know exactly what’s owed before settlement
Working in parallel across hundreds of cases, Communication Agents eliminate most hold times and phone tag, giving firms immediate capacity without adding headcount. The result: firms reclaim 9+ hours per case to deliver stronger case outcomes.
“Our disbursement process was previously bottlenecked by hours of calls to verify medical provider balances,” said Danielle White, Disbursement Manager at Jeffcoat. “The balance verification agent has completely eliminated that issue. Now, we get clients their settlements faster and deliver better outcomes for them.”
Advancing AI Drafting with Precision, Transparency, and Trust
EvenUp also announced major enhancements to its AI Drafts Suite, including the next generation of Mirror Mode, designed to help attorneys reach confidence in AI-assisted drafting faster.
As AI drafting becomes standard, firms are prioritizing quality and transparency aligned with real legal judgment—not just speed. The latest improvements focus on:
- Earlier confidence in draft quality through greater consistency in tone, prose, and document structure, reducing downstream rework
- Clear visibility into how drafts are constructed, including the inputs, assumptions, and contextual signals guiding AI output
- Embedded personal injury best practices powered by a continuously refined knowledge base that strengthens drafts by refining structure, surfacing key legal elements, and annotating changes with clear explanations
In addition to advancing Mirror Mode, EvenUp introduced targeted enhancements across the AI Drafts experience to support more accurate, reviewable drafting. These updates include case-file–specific drafting with attorney-controlled file selection, manual redaction for greater control over sensitive information, dynamic exhibit references that stay aligned as records change, and one-click template expansion to reduce repetitive setup work.
Together, these enhancements ensure AI-generated drafts reflect real personal injury strategy, tone, and structure—raising the baseline quality across every case.
About EvenUp
EvenUp is on a mission to close the justice gap with AI-powered technology that empowers personal injury firms to deliver higher standards of representation and fairer outcomes for millions of injury victims. Its Claims Intelligence Platform™ streamlines workflows, automates documents, and provides actionable insights across the entire case lifecycle. EvenUp is backed by leading investors, including Bessemer Venture Partners; B Capital; REV, the venture capital arm of RELX, which owns LexisNexis; Premji Invest; Lightspeed; Bain Capital Ventures (BCV); SignalFire; NFX; DCM; and more.
Contacts
Media Contact:
Christy Burke, Burke & Company PR
917-623-5096, [email protected]
