Today AI startup DevRev announced the launch of Computer, a new conversational AI teammate for enterprises. It’s the supposed year of the AI agent, but most solutions on the market right now are focused on searching and summarizing information. DevRev’s new solution goes deeper. It connects to a company’s systems, understands the context, and can take action, like creating tickets, updating records, draft messages, and keeping systems in sync.
Computer is built to fix the disjointed way teams are trying to work together. Today, enterprise workers spend far too much time looking for that one specific Google Doc and switching between dozens of tools. The past two decades of SaaS created silos where tools were built for one department rather than the whole team. For example, support tools only make sense to the support team or sales CRM platforms don’t connect to the product they are built to sell. Computer pulls this information together so teams can ask simple questions and actually get work done.
DevRev claims its competitive edge is that the Computer product was built on two patented innovations:
- Computer Memory is a proprietary knowledge graph that organizes people, customers, products, issues, and documents, and most importantly, tracks how they relate to one another.
- Computer AirSync brings data in and writes changes back in real time. It respects permissions and compliance as data flows in and out..
Together, these make Computer the only platform that combines structured data, like CRM data from Salesforce, Jira or Zendesk, with unstructured data, like docs and chats. This level of data access means that DevRev by computer can actually take action – create, read, update and delete (CRUD operations).
Here’s an example provided by the startup: A bug hits your three largest customers. Computer creates and assigns the support ticket, alerts the product owner, drafts the customer update, and keeps Salesforce and Jira aligned, without breaking access rules.
Early beta users report practical gains: up to 85% of support tickets resolved automatically, 50% lower support costs, and about 10 hours saved per employee each week. An engineer from customer Bolt described it as “ChatGPT for Bolt…it feels like the place I go whenever I have a question about Bolt.” Other DevRev customers include Velocity Global, Bill.com, and Uniphore.
The company views the new product as an initial step to changing how enterprise workers interact with the actual hardware of the computer. It’s becoming conversational, rooted in natural language prompts.
“The desktop made software personal. The mobile era made it portable. And now, Computer gives us agency, because for the first time, AI has complete context for the enterprise,” said Dheeraj Pandey, DevRev co‑founder and CEO.
DevRev was founded in 2020 by Dheeraj Pandey and Manoj Agarwal, former executives at Nutanix. The company is backed by Khosla Ventures and Mayfield and is headquartered in Palo Alto with global offices.
Availability: Computer is in private beta for existing DevRev customers. A public launch is planned later this year. To learn more and join the waitlist, visit https://devrev.ai/.
