Cognigy, a global leader in enterprise Conversational AI, has launched its Agentic AI technology in the UK to revolutionize the way businesses deliver automated customer service. Following on from a $100m Series C funding round led by Eurazeo Growth, the move highlights Cognigy’s confidence in the UK market, where demand for enterprise Agentic AI is projected to grow at a compound annual growth rate (CAGR) of 43.9% between 2025 and 20301.
With hold times at an unacceptable level and over a third of UK customers expressing dissatisfaction with existing chatbot and Interactive Voice Response (IVR) systems2, Cognigy aims to set a new standard for faster, smarter, and more user-friendly experience.
The company is focusing on high-impact industries including banking, insurance, travel, and utilities where seamless customer interaction is critical. By showcasing tangible improvements in these sectors, Cognigy aims to set a new benchmark for automated service quality.
“Expanding into the UK reflects our strong belief in the power of AI Agents to transform customer experiences,” said Phil Heltewig, CEO and co-founder of Cognigy. “UK enterprises are actively looking for ways to drive rapid value from automation. Our technology enables exactly that by offering efficient, scalable, and intelligent customer interactions.”
Already firmly established in its German home market, Cognigy has experienced several years of triple-digit growth, with the last 12 months seeing explosive growth in the use of its platform to handle hundreds of millions of interactions.
Setting a smarter standard in customer service automation
Cognigy’s Conversational Agentic AI sets a new standard for customer service automation by delivering human-like conversations powered by a combination of its leading conversational AI platform Cognigy.AI and large language models. Unlike many competing solutions, it integrates effortlessly with existing systems, scales to handle millions of conversations, and supports multiple channels, including voice, chat, and messaging, ensuring consistent and high-quality service. This results in significant cost savings while enhancing the overall customer experience.
The platform is purpose-built for industries where customer service is business critical. In banking and insurance, it accelerates claims processing, simplifies policy management, and efficiently handles account queries while maintaining compliance. Within the travel sector, it
enhances the booking experience and customer support, helping to ease the burden on contact centers. Utility providers benefit from streamlined billing inquiries, outage reporting, and account management, resulting in improved operational efficiency.
The effectiveness of the technology in these sectors is already widely proven in over 1,000 customer applications, with users including international airline Lufthansa, German finance company Rentenbank, and utility provider E.On.
The platform can also deliver benefits in other sectors such as local governments and e-commerce by enabling enhanced engagement and improved utilisation of human customer service teams.
Supporting UK growth
To support growth and deepen engagement with UK customers and partners, Cognigy has opened a new office in London. Providing access to a local centre of expertise, it joins an expanding global network, with a new headquarters also recently opened in Dallas, Texas. The expansion reflects Cognigy’s broader mission to bring intelligent automation to enterprises globally and deliver on-the-ground support and accelerate AI adoption in key sectors.
To learn more about Cognigy’s Conversational Agentic AI and how it can transform your customer service operations, visit www.cognigy.com.
References:
[1]. Source: Horizon Grand View Research – UK Enterprise Agentic Ai Market Size & Outlook, 2024-2030 [2]. Source: Cavell – Voice of the Consumer Report, 2024About Cognigy:
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Built on the world’s leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems. By leveraging memory and context, Cognigy’s AI Agents provide hyper-personalized interactions and strengthen customer relationships.
Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service.
Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy’s impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Lufthansa Group, Mercedes-Benz, and Toyota.
For more information and to book a demo visit: www.cognigy.com
Follow us on LinkedIn: https://www.linkedin.com/company/cognigy/
