NEW YORK — July 2026 — Chargeblast, the fintech platform helping merchants prevent and manage chargebacks, today announced the launch of Recovery, an AI-assisted chargeback representment service that helps businesses recover revenue from disputes that couldn’t be prevented.
As ecommerce continues to grow, merchants are facing increasing pressure from chargebacks, operational costs, and friendly fraud. While prevention tools reduce incoming disputes, every business still receives chargebacks that require evidence, documentation, and representment before lost revenue can be recovered.
For many merchants, that’s where the process breaks down.
Preparing representment cases often requires gathering evidence across payment processors, CRMs, customer support platforms, fulfillment systems, and internal records, a process that can take hours for every dispute. As a result, many businesses choose not to challenge chargebacks at all, even when they have a valid case.
Recovery was built to change that.
The service combines AI-assisted automation with Chargeblast’s recovery specialists to help merchants prepare stronger evidence packets, reduce manual work, and recover revenue from disputes that would otherwise become accepted losses.
“Merchants have invested heavily in preventing chargebacks, but prevention is only part of the equation,” said Qi Cao, CEO of Chargeblast. “Recovery completes the chargeback lifecycle by helping merchants recover revenue from disputes that couldn’t be prevented. Together, prevention and recovery give businesses a more complete strategy for protecting revenue.”
AI-Assisted Automation with Human Expertise
Recovery combines AI-assisted and manual workflows, allowing Chargeblast to automate evidence collection where integrations exist while supporting manually managed disputes when additional evidence is required.
For connected payment processors and business systems, the platform automatically retrieves dispute data and supporting evidence from integrated payment processors, CRMs, subscription platforms, customer support tools, and other connected sources. AI generates a complete evidence packet in as little as 60 seconds, which is reviewed and approved by the merchant or Chargeblast’s recovery specialists before submission.
For disputes that cannot be automated because of integration limitations, Chargeblast’s Recovery team manages the evidence collection, rebuttal preparation, and submission process manually, ensuring merchants can still pursue recoverable disputes.
Rather than replacing human expertise, Recovery accelerates the most time-consuming parts of representment while keeping experienced reviewers involved before every submission.
Built to Improve Recovery Outcomes
Recovery helps merchants streamline chargeback operations through:
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AI-generated evidence packets in as little as 60 seconds
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AI-optimized rebuttal letters that can improve win rates by 60 to 80%
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Evidence tailored to dispute reason codes and card network requirements, including support for Visa Compelling Evidence 3.0 for eligible friendly-fraud disputes
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Live reporting and recovery analytics through the Chargeblast dashboard
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Average time savings of 5 to 10 hours per week on chargeback management.
Completing the Chargeback Lifecycle
Chargeblast has long focused on helping merchants prevent disputes before they become chargebacks through products including Alerts, Deflection, and Digital Receipts.
Recovery extends that strategy by addressing the disputes prevention cannot eliminate, giving merchants a single platform to deflect, prevent, and recover.
“Merchants shouldn’t have to stitch together multiple products just to manage disputes,” Cao added. “Recovery brings prevention and representment together in one platform, giving businesses a more complete approach to protecting revenue throughout the entire chargeback lifecycle.”
Performance-Based Pricing
Recovery is available through a performance-based pricing model designed to reduce the financial risk traditionally associated with representment services.
Merchants pay only when disputed funds are successfully recovered, with no onboarding fees, no setup fees, no cancellation fees, no monthly minimums, and no yearly contracts. If a dispute is not won, merchants pay nothing.
Availability
Recovery is available immediately for eligible merchants.
Initial onboarding typically takes one to four days, depending on payment processor access and connected business systems.
Learn more about Recovery at https://www.chargeblast.com/recovery
About Chargeblast
Chargeblast is a fintech platform trusted by thousands of businesses worldwide to reduce chargebacks through prevention, automation, dispute intelligence, and revenue recovery. By combining AI-assisted workflows with payment expertise, Chargeblast enables businesses to manage the complete chargeback lifecycle within a single platform, helping protect revenue while reducing operational workload.
Deflect. Prevent. Recover.