Tech
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Using intelligent routing to optimise customer satisfaction
The customer experience when calling a contact centre can often feel like a game of ping pong; being bounced around…
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The Disruptive Power of AI in Orthodontics: How SoftSmile is Transforming the Industry and Making Perfect Smiles Accessible to All
The advent of AI is changing the trajectory of nearly every industry on the planet. Orthodontics are no exception. SoftSmile,…
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Data, AI and automation will never replace humans. Fact
We’ve all heard the scare stories. The availability of endless data will allow organisations to become less reliant on the…
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The rise of Zero Trust authentication
Trust in corporate networks has never been more important. The rapid adjustment to more distributed workforces – and an associated…
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How secure is your organisation going into 2023? Expert predictions on what to expect
Typically, when someone in my profession talks about “security,” I mean strictly cybersecurity. Discussion of vulnerability means attack surface. Uncertainty…
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AI Is Changing the World of Phishing
Artificial intelligence (AI) continually presents new business opportunities. Some companies now use AI-powered systems to assess resumes, comprehend clients better,…
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Fidelity advances Natural Language Processing innovations with help from Irish Research Centers
A collaborative research approach is helping Fidelity use natural language processing and AI to improve the customer experience and build…
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How to pick the right satellite solution for your IoT needs
The number of Internet of Things (IoT) devices in use is predicted to almost triple from 9.7 billion devices in 2020…
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The role of AI and Automation in Organic Search
We have seen huge advancements in the field of AI over the last 20 years with the development and popularisation…
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How companies can minimise damage from cyber infiltration
Ensuring your business is resilient against today’s rapidly evolving cyber threat landscape without standing in the way of business priorities…
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