Topics
This is for all topics on the website under the archives section!
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Confronting the Green Challenge: AI and Data Center Emissions
Sustainability has been a buzzword in the digital economy for years now. Data centers have been using Power Usage Effectiveness…
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Contact centre closures highlight the urgent need to modernise customer service – with people at the heart of the transition
The recent announcements from Sky, which is closing its in-house contact centres, and Foundever, which is shifting towards more decentralised,…
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When AI Becomes a Therapist: Why Workplace Well-being Needs More Trust, Not More Tech
When an employee confides that they prefer ChatGPT over their company’s Employee Assistance Program (EAP) because it “won’t rat them…
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Data Center Infrastructures Versus Traditional Workloads
It’s no secret that the incredible capabilities of AI are bringing new demands in terms of compute power. But as…
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Redefining Telecom Success with AI-Powered Customer Support
Telecom companies, managing millions of complex service interactions each month, find themselves under new pressure. Traditional call center models can…
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Proactive Cybersecurity: How AI Is Transforming Real-Time Threat Monitoring
In the ever-shifting landscape of cybersecurity, time is everything. The speed at which threats evolve and penetrate digital systems has…
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How engineering challenges in the education industry are solved with AI (including actual use cases)
In education, the potential benefits of AI can go far beyond class planning and summarizing information for students. AI allows…
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Trust Without Understanding: The Risk at the Heart of Agentic AI
Artificial intelligence is evolving quickly. We’re shifting from passive tools to active agents that can make decisions on their own.…
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Why Agentic AI is your new consumer
For the first time in history, over half of all internet traffic is now attributed to non-humans according to an…
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Why inclusion will be key to winning the AI competition
The AI revolution continues to inspire unprecedented business transformation, yet a crucial competitive factor remains overlooked – meaningful inclusion. While…
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