AI
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From Chatbots to Personalized Beauty Consultants: The Next Stage of AI-Powered CX
When people talk about AI-powered customer experience, the conversation usually starts with chatbots. For many companies, these were the first visible…
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When AI Gets It Wrong: Managing Failure in Intelligent Systems
Artificial intelligence has become the backbone of digital systems that power modern infrastructure. It drives fraud detection in banking, powers…
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Smarter Classrooms, Higher Stakes: Why AI Needs Safeguards in Education
Artificial intelligence (AI) is no longer a futuristic vision for education; it is already reshaping how students learn and how…
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The Future of Finance: How AI is Rewriting the Rules of Risk, Fraud and Investment
Artificial intelligence has already become one of the most powerful forces in modern finance. From fraud detection and compliance to algorithmic trading and customer experience, AI is…
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Work in progress: From better chatbots to smooth checkout, AI is already transforming CX
Artificial intelligence is increasingly shaping the customer experience. The hype around AI coding assistants may have cooled, but the technology’s…
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AI Literacy as a Workforce Skill
I’ve been watching job postings evolve over the past year and a phrase that’s suddenly appearing everywhere is: “AI Literacy…
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Sema4.ai Rolls Out Its Latest Enterprise AI Platform To Tackle Complex Enterprise Data and Document Workflows
Sema4.ai today announced a new version of its Enterprise AI Agent Platform that targets a hard problem for enterprises: automating…
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From Scroll to Sale: AI’s Moment in Consumer Sectors
AI’s Moment in Consumer Sectors Consumer expectations have outpaced most brands’ ability to deliver. The average shopper now discovers products…
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Beyond the Hype: What AI ROI Really Looks Like
For all the excitement surrounding AI, the question that continues to haunt CIOs and IT leaders is simple: where’s the return? While…
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When AI Meets Insecurity: Why Reactive Cyber Defense Needs a Reset
Headlines in the cybersecurity media often highlight surprisingly basic security failures: weak passwords, misconfigured access controls, or unpatched systems exposing…
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