AI

AI in Cybersecurity – The Real Threat Isn’t Smarter AI, It’s More of It

Who remembers when a scraped knee in the playground was fixed with a wet paper towel? It didn’t cure anything, but somehow,…

Read More »

Supporting sustainability in increasingly AI-driven contact centres

Contact centres are a critical part of any business that has one. They need to deliver exceptional customer service, efficiently and cost-effectively –…

Read More »

Event-Driven Intelligence: Architectural Patterns from IoT for Modern AI Systems

We’ve become so accustomed to the cloud that we often forget its fundamental limitation: distance. For years, I built microservices…

Read More »

The Privacy-Preserving AI Revolution in Your CRM

We are witnessing a quiet but profound crisis in customer intelligence. The very lifeblood of modern business—customer data—is becoming trapped within a…

Read More »

Connected Intelligence: How AI Turns CMMS into a Living System

In recent times when operations are required to be reliable and efficient, the smart maintenance software is coming of age. They are not a simple process and record…

Read More »

Making AI Work: Designing Data Strategies That Align with Business Goals

Across industries, organizations are racing to deploy artificial intelligence. Yet despite billions in investment, many AI projects never make it…

Read More »