AI
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Supporting sustainability in increasingly AI-driven contact centres
Contact centres are a critical part of any business that has one. They need to deliver exceptional customer service, efficiently and cost-effectively –…
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Event-Driven Intelligence: Architectural Patterns from IoT for Modern AI Systems
We’ve become so accustomed to the cloud that we often forget its fundamental limitation: distance. For years, I built microservices…
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The Privacy-Preserving AI Revolution in Your CRM
We are witnessing a quiet but profound crisis in customer intelligence. The very lifeblood of modern business—customer data—is becoming trapped within a…
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Connected Intelligence: How AI Turns CMMS into a Living System
In recent times when operations are required to be reliable and efficient, the smart maintenance software is coming of age. They are not a simple process and record…
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Making AI Work: Designing Data Strategies That Align with Business Goals
Across industries, organizations are racing to deploy artificial intelligence. Yet despite billions in investment, many AI projects never make it…
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Towards Ethical AI: Aarav Kulshrestha
Abstract. Artificial intelligence (AI) is transforming industries, governance, and daily life, but its rapid adoption raises significant ethical and regulatory…
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Towards Ethical AI: Policy Proposals for Addressing Bias, Security, Copyright, and Liability Concerns in Artificial Intelligence
I’m pleased to introduce my colleagues to Aarav Kulshrestha, a scholar of computer science, AI policy, and legal studies. Aarav…
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Why Your AI Project Is Failing (And How to Fix It)
The numbers are brutal. In August 2025, MIT published a study revealing that 95% of AI projects at large US…
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