Future of AI
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How Higher Education and Employers Can Collaborate to Empower an AI-Driven Future
Gaining expertise in artificial intelligence (AI) is crucial for any professional aiming to advance their career and stay relevant in…
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When to Trust Legal AI: How Task Complexity Impacts Accuracy
In legal work, speed matters — but trust matters more. As generative AI rapidly expands into contract review and risk…
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Reputation in the Age of AI: How Automation is Altering Trust Online
While artificial intelligence is revolutionizing industries at breakneck speed, it’s also quietly altering one of the most elusive—and most coveted—things…
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Confronting the Green Challenge: AI and Data Center Emissions
Sustainability has been a buzzword in the digital economy for years now. Data centers have been using Power Usage Effectiveness…
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Contact centre closures highlight the urgent need to modernise customer service – with people at the heart of the transition
The recent announcements from Sky, which is closing its in-house contact centres, and Foundever, which is shifting towards more decentralised,…
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When AI Becomes a Therapist: Why Workplace Well-being Needs More Trust, Not More Tech
When an employee confides that they prefer ChatGPT over their company’s Employee Assistance Program (EAP) because it “won’t rat them…
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Data Center Infrastructures Versus Traditional Workloads
It’s no secret that the incredible capabilities of AI are bringing new demands in terms of compute power. But as…
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What Agentic AI Can Learn From Robotic Process Automation
The rise of agentic AI functionality reminds me back to an earlier shift in enterprise automation. The rise of Robotic…
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Redefining Telecom Success with AI-Powered Customer Support
Telecom companies, managing millions of complex service interactions each month, find themselves under new pressure. Traditional call center models can…
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AI for Supply Chain Optimization: How Predictive Insights Improve Inventory and Logistics
Today’s supply chains are facing pressure from all directions. From rapidly shifting consumer expectations to large-scale disruptions like weather events,…
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