Digital Transformation
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Harnessing feedback and CX channels to connect with customer behaviour and boost business reputation
With the average customer service issue taking around nine hours to resolve, as opposed to the expected 14.5 minutes, businesses…
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How CISOs should pitch zero trust to the C-suite
While many organisations have already embarked on their digital transformation journey with the pandemic marking a significant turning point, there…
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Privacy concerns aside, we shouldn’t be relying on Chat GPT for complex software development
Reports that ChatGPT has serious privacy issues is not a surprise to anyone working in this area. To be fair…
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How to Leverage Generative AI for Your Business
In late November of 2022, conversations around generative AI—ChatGPT in particular—have flooded beyond the tech space as companies, brands, and…
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What are the main challenges and pitfalls of adopting Large Language Models in the Enterprise?
Adopting large language models (LLMs) such as ChatGPT in an enterprise is challenging. In this article, we’ll discuss some key…
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How to turn employees into data experts and unlock your company’s potential
Big data is getting bigger, as business leaders now commonly deal with data in petabytes or even exabytes. The World…
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How AI Will Help Businesses Meet Sustainability Goals in 2023
Sustainability targets are no longer a nice-to-have – they’re a board-level priority. Today, business leaders face growing pressures for greater…
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Airline Outages: An Inconvenient Truth
It would seem as though the post-pandemic travel levels have re-emerged, with hundreds of thousands of flights each month occurring…
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Boosting the digital economy needs infrastructure plus people
The Chancellor’s recent Autumn Statement, with its concerted focus on ‘stability, growth and public services’, juncture included some welcome news…
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How Can An Applicant Tracking System (ATS) Benefit Your Business?
If you’re a business owner or manager, you’ll know that the recruitment process can become overwhelming. No matter how big…
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