Zachary Amos23 March 2022

The Future of AI Chatbots

Innovation is revolutionizing AI chatbots and the technology they run on more every year. Gone are the days when chatbots…

Glenn Hopper14 February 2022

Building Your Own Chatbot with Amazon Lex

What is a chatbot? A chatbot is a computer program that interacts in natural language with humans through either speech…

April Miller21 January 2022

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Can AI Really Understand What We’re Saying? Opinions Differ — Here’s Why

Artificial intelligence is shaping the future, coming closer to true consciousness every year. Is AI capable of understanding language the…

Neil Titcomb10 January 2022

Key AI investments for contact centres in 2022

The pandemic has had a huge impact on the speed at which organisations have had to digitalise customer services. With…

AIJ Guest Post3 January 2022

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Three Benefits of Speech Analytics for Business

What is Speech Analytics, and Why is it Beneficial for Businesses? Speech analytics captures and analyzes audio of a person’s…

AIJ Guest Post20 December 2021

Enhancing the user experience by combining AI and human

Experience is big business. Delivering an exemplary one has been the driving force for digital transformation, as organizations of all…

AIJ Guest Post14 October 2021

Five top tips for ensuring your Conversational AI project is a hit

Conversational AI is becoming more popular as a way of automating messaging and speech-enabled applications that offer human-like interactions between…

AIJ Guest Post29 July 2021

The value of AI chatbots and the future of customer services technology

How many times have you been in a situation where you urgently need to get through to a customer service…

AIJ Guest Post11 May 2021

How Omnichannel Conversational AI is transforming businesses

From the early days of command line interfaces to the clunky chatbots of the early 2000s, the evolution of conversational…

Neil Titcomb16 April 2021

Speech-to-text technology: how ‘human’ bots are enhancing the customer experience with contact centres

It should go without saying that when a customer calls a contact centre they’re confident they’ll receive all the information…