Conversational AI
-
Neil TitcombJanuary 10, 2022
Key AI investments for contact centres in 2022
The pandemic has had a huge impact on the speed at which organisations have had to digitalise customer services. With…
Read More » -
Three Benefits of Speech Analytics for Business
What is Speech Analytics, and Why is it Beneficial for Businesses? Speech analytics captures and analyzes audio of a person’s…
Read More » -
AIJ Guest PostDecember 20, 2021
Enhancing the user experience by combining AI and human
Experience is big business. Delivering an exemplary one has been the driving force for digital transformation, as organizations of all…
Read More » -
AIJ Guest PostOctober 14, 2021
Five top tips for ensuring your Conversational AI project is a hit
Conversational AI is becoming more popular as a way of automating messaging and speech-enabled applications that offer human-like interactions between…
Read More » -
AIJ Guest PostJuly 29, 2021
The value of AI chatbots and the future of customer services technology
How many times have you been in a situation where you urgently need to get through to a customer service…
Read More » -
AIJ Guest PostMay 11, 2021
How Omnichannel Conversational AI is transforming businesses
From the early days of command line interfaces to the clunky chatbots of the early 2000s, the evolution of conversational…
Read More » -
Neil TitcombApril 16, 2021
Speech-to-text technology: how ‘human’ bots are enhancing the customer experience with contact centres
It should go without saying that when a customer calls a contact centre they’re confident they’ll receive all the information…
Read More » -
Automated conversation developer HelloDone creates ‘game-changing’ artificial AI user: Torch
Automated conversation developer and platform provider HelloDone has announced the release of its new AI user with the goal for…
Read More » -
Tom AllenJune 18, 2020
Real-time communication software platform Acquire has raised $6.4m
Real-time communication software platform, Acquire, announced today in a blog post that they’ve raised $6.4m in a Series A funding…
Read More » -
AIJ Guest PostMarch 19, 2020
How You Can Adopt Conversational AI
Ever wondered how you can adopt new technologies such as conversational AI? Many of you in the technology sphere will…
Read More »