Deployment unifies communications and operations for millions across the U.S., enhancing speed, clarity, and coordination for one of the nation’s largest emergency response organizations
NEW YORK, Sept. 9, 2025 /PRNewswire/ — Carbyne, the leading provider of cloud-native emergency communications solutions, today announced a landmark nationwide deployment with Global Medical Response (GMR), the largest air and ground EMS company in the United States. This expansion marks GMR’s first rollout of Carbyne APEX across its U.S. network of communication centers, alongside significant enhancements to Bridge Desk and new deployments of Carbyne Universe, with a contract value of over $14M over 3 years.
GMR’s network—spanning thousands of communities and supported by 33,000 first responders, clinicians and pilots and 8,000 ground and air ambulances—delivers comprehensive emergency medical services to over five million patients annually. With more than 275 seats integrated across 26 sites nationwide, the combination of APEX cloud-based call handling, Universe with secure AI features, and the Bridge Desk expanded operational picture, provides GMR with a single, unified platform for both emergency communications and field asset coordination.
“Not only will these tools position Global Medical Response to extend new functionality at our Communications Centers in the future, like the ability to text or initiate video calls to 911, but they also allow us to see where our teams and resources are at any given moment., Having a real-time command and control system with asset tracking from different company, city, or county deployment platforms is invaluable,” said Ted Van Horne, Chief Operating Officer, Global Medical Response. “This technology lets us keep track of our operations as emergencies happen, so we can make quick, informed decisions that help us serve people better. With 15 locations using APEX, 11 using Universe, and all sites connected through the Bridge Desk platform, we’re creating a first-of-its-kind, nationwide network where our teams have a clear, redundant and unified view of what’s happening everywhere for the thousands of emergency responders that we deploy every minute of the day.”
Carbyne APEX equips GMR telecommunicators with richer real-time data—including live video, location, text, and AI-powered recommendations—allowing faster, more informed incident prioritization. Bridge Desk’s expanded feature set gives supervisors and operations teams a broader, integrated view of available assets and improving inter-regional coordination for Regional, State, and Homeland Security operations. With Universe, GMR gains secure, real-time rich data over the top of existing call handling to coordinate across jurisdictions, agencies, and specialized teams without the friction of legacy systems.
“This partnership represents what’s possible when operational visibility and emergency communications are fully connected,” said Amir Elichai, CEO and Founder of Carbyne. “GMR is setting the standard for coordinated, technology-driven response—ensuring that whether by ground or air, every call for help receives the fastest, most effective action possible.”
By eliminating the need to toggle between fragmented systems, Carbyne equips GMR to respond with greater speed, clarity, and confidence—helping protect millions of residents and visitors nationwide.
About Carbyne
Carbyne is setting a new standard for how the world responds to emergencies. Our cloud-native platform—built for speed, clarity, and action—uses AI to help emergency responders move faster, see more, and make confident decisions when lives are on the line. Carbyne connects responders with real-time data, live video, multilingual transcription and translation, and intelligent tools that streamline complex workflows and enhance coordination. Deployed across dozens of jurisdictions, integrated with leading public safety systems, and trusted to process over 250 million data points annually with 99.999% inbound call flow uptime in the US, Carbyne delivers resilience at scale. With global reach and an unrelenting focus on impact, we help communities stay safer, better prepared, and more connected—because every second matters, and every person counts. Learn more at Carbyne.com.
About Global Medical Response (GMR)
Global Medical Response is the largest air and ground emergency medical service provider in the United States. With 33,000 team members, the organization reaches more than 61% of the U.S. population, providing emergency medical care to 5.5 million patients annually and performing a critical intervention every 91 seconds. For over two decades, GMR’s Office of Emergency Management (OEM) has partnered with FEMA, DHS, HHS, state agencies, and private partners to deliver rapid, life-saving services during large-scale disasters, acts of terrorism, and public health emergencies, deploying over 80 times across all 10 FEMA regions. Its family of solutions includes ambulance EMS provider American Medical Response (AMR), as well as multiple air EMS organizations including Air Evac Lifeteam, REACH Air Medical Services, Guardian Flight, Med-Trans Corporation, and AirMed International. For additional information, visit GMR at www.globalmedicalresponse.com, or on Facebook and LinkedIn.
Contact:
Kara Erwin
[email protected]
(512) 771-6911
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SOURCE Carbyne
