Investing in AI to enhance operational efficiency
Efficiency is on the mind of every organisational leader. There is a spectrum of business risks to manage while balancing the drive to innovate and improve customer... Read more.
Looking to the Future: Is AI Really Good for Business?
Consumer brands today cannot simply react to culture, they must create it. But how can they know what to do for their future consumer when they can’t speak... Read more.
Harnessing feedback and CX channels to connect with customer behaviour and boost business reputation
With the average customer service issue taking around nine hours to resolve, as opposed to the expected 14.5 minutes, businesses must prioritise their customer experience... Read more.
How CISOs should pitch zero trust to the C-suite
While many organisations have already embarked on their digital transformation journey with the pandemic marking a significant turning point, there is now a growing... Read more.
How Generative AI and Intelligent Exploration Will Give A Full Picture Of What’s Going On In Data
Tools like ChatGPT and Bard are called large language models (LLMs) for a reason. These generative AI applications deliver answers to conversational questions in... Read more.
Building a greener, smarter future – why AI adoption in manufacturing goes beyond factory walls
By now, artificial intelligence is a cog in the well-oiled manufacturing machine. In fact, the AI in manufacturing market is predicted to reach a staggering $16.3... Read more.
The changing role of CMOs: Building better customer experiences
The role of today’s CMO has changed significantly with technologies such as Artificial Intelligence shaking up how brands approach marketing. There’s now... Read more.
The advancements of telematics and IoT in fleet management
Telematics has been a crucial tool for managing fleets for a considerable time, enabling businesses to monitor and track their vehicles in real time. However, recent... Read more.
AI: A Second Chance for Conversational Commerce?
Five years ago, experts told us that conversational commerce was the inevitable future of online shopping. Around 2018, I was working on customer experience initiatives... Read more.
Why It Pays to Make Your App Secure
With over half of the consumers now saying that mobile apps are the preferred way to make purchases, mobile app security is moving to centre stage – not only for... Read more.