Finding the balance between efficiency and empathy with AI in CX
Customers are happiest when they feel understood. They have confidence that humans can do that — 70% of consumers believe human customer service agents are... Read more.
Sustainability demands a new approach to energy use in the age of AI
The appetite for Generative AI (GenAI) has created a massive surge in demand for powerful computing systems. In turn, the demand for energy and the costs associated... Read more.
The 3 As of Sales: AI, Agility and the Art of Strategic Planning
For any business, a well-thought-out annual sales plan is the foundation for achieving revenue goals and ensuring organizational alignment. It’s not just... Read more.
The Role of AI in the Future of Healthcare Marketing
AI is rapidly changing the landscape of healthcare marketing, reshaping how providers connect with patients and optimize outreach. As technology advances, marketers... Read more.
Harnessing Generative AI for Root Cause Analysis
Root Cause Analysis (RCA) is a critical yet time-consuming process in the realm of software quality assurance (QA). It requires meticulous investigation to pinpoint... Read more.
The Evolving Role of AI in the Coaching Industry
When AI came onto the scene only a few years ago it very quickly became clear it would be a huge disrupter of many industries. It showed promise for copywriting,... Read more.
What role do generative AI techniques play in accelerating the development of multimodal ecosystems?
Multimodal systems embed diverse data types in a shared framework that enables more comprehensive, context aware, decision making. For financial market surveillance... Read more.
Is AI Data Center Growth Sustainable? Not without Sustainability Strategies
In the heart of Toronto, a groundbreaking initiative is transforming the way we think about data centers and sustainability. Enwave’s Deep Lake Water Cooling... Read more.
Bridging the AI Divide: How British Schools Can Prepare Students AI Era
The UK government’s recent announcement of an AI opportunities action plan has been hailed as an effort to give teachers “their Sunday evenings back”... Read more.
From insight to action: Reimagining CX in the age of AI
No longer a futuristic fantasy, Artificial intelligence (AI) has now become an integral part of modern business operations. This is particularly true when it comes... Read more.