AI gets personal: Emerging communication trends that are redefining brand-customer relationships
Artificial Intelligence is reshaping customer communications, from simple alerts to interactive, highly personalized dialogues that learn from past interactions... Read more.
AI as a Trust Multiplier: What U.S. Employees Think of Chatbots and Hotlines for Reporting
Artificial intelligence is reshaping workplace tools in a major way. It’s already automating HR processes by enhancing compliance monitoring and expanding into... Read more.
Recentering Care: AI Trends That Bring Medicine Back to Humans
The way we talk about AI in healthcare has shifted. A few years ago, most health systems were running small pilots—trying a voice tool here, testing a risk model... Read more.
Embracing AI in the Tax, Accounting and Auditing Industry
Artificial intelligence (AI) is a technology fast claiming its place among regulated industries like legal, banking and accounting. Adoption is seen as a feature... Read more.
Humanistic Artificial Intelligence: Personalized Attention & Improvement for Everyone
For most of the history of computing, software has organized information and automated repetitive tasks. It’s been extremely useful in doing so, but it’s been... Read more.
Harnessing social innovation for ethical AI development
Artificial intelligence (AI) continues to show great promise for global development. Since the 2022 launch of ChatGPT, and the beginning of the current AI hype cycle,... Read more.
Stop Blaming the Model: The Missing Layer in Enterprise AI Is Communications
The AI headlines are breathless, but a quieter story keeps surfacing in boardrooms: pilots stall. As recent reporting on State of AI in Business 2025 highlights,... Read more.
High-impact paid search doesn’t need a big team or a big budget
If you work in paid search, chances are you’re feeling the heat. Budgets are tighter. Targets are tougher. And nearly three-quarters of enterprise marketers say... Read more.
How to use AI sustainably
Artificial intelligence (AI) will transform the way we impact the environment. AI can contribute positively to sustainability through initiatives like AI4Good,... Read more.
GenAI & Customer Engagement: Where’s the Empathy?
Imagine a chatbot that resolves 80% of tickets before your first coffee, yet NPS remains flat. Personalization at scale is table stakes. That’s a problem when... Read more.