When AI Can’t Feel: The Hidden Cost of Emotionally Unintelligent Agents in the Call Center
The Missed Moment It’s 3:47 PM on a rainy Thursday afternoon in Cleveland. Sarah, a long-time customer of a telecom provider, dials in to cancel her service. She’s... Read more.
How AI is Rewiring the Enterprise
AI is the most transformative technology shaping the world around us—including how enterprises will operate, compete and innovate. Enterprises are no longer sitting... Read more.
AI and the Visibility Gap: Leveling the Playing Field for Women’s Sports
The Visibility Crisis That Shaped an Industry When I oversaw Sponsorship Marketing at Amazon in early 2022, women’s sports occupied a frustrating place in... Read more.
How AI is evolving the modern digital experience
The last two years have brought a dramatic change in the technology space, as AI has empowered consumers with its quick-turn ability to digest, consolidate, and... Read more.
AI and the New Architecture of Reputation: From Perception to Prediction
Reputation used to be reactive. A whisper of bad press, a social media storm, or a missed opportunity in crisis communication could shift perception almost overnight.... Read more.
AI poses a unique data protection risk; How to avoid falling foul of IC fines
It’s no secret that AI is the biggest emerging technology globally. The market is estimated to be worth around $244 billion currently and may well rise to over... Read more.
Laying the foundations for successful GenAI adoption
The time for talk is over. After two years of exploring the potential use cases, growing numbers of organisations are beginning to adopt generative AI (GenAI) to... Read more.
Banks are sabotaging their own AI potential by playing it safe
The banking industry is one of the most heavily regulated sectors – and while many bankers view these regulations as excessive, they stem from the critical... Read more.
AI and the New Urban Frontier: Adequate Zoning and the Cities We Deserve
A City That Rewrites Its Rules Picture a city that rewrites its own rules as it grows — zoning that adapts in real time to infrastructure capacity, social sentiment,... Read more.
Will AI bring about the death of the salesman?
Technology is transforming the world of work, and sales is no exception. Once a field dominated by face-to-face meetings, product demos, and gut instinct, sales... Read more.