Neil Titcomb

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Neil Titcomb

Neil Titcomb is the Managing Director at Odigo UKI, a leading provider of cloud-based CCaaS solutions. Responsible for business across the region, Neil ensures Odigo clients enjoy the real-world benefits of Odigo’s innovative solutions, including improving contact centre efficiency, boosting agent performance and delivering personalised, rewarding customer experience (CX). Vast industry experience enables him to provide in-depth insight into the technologies and strategies that lead to world-class contact centre CX.
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2022 trends in Customer Experience (CX)

CCaaS Underpins Top Trends Impacting the Customer Service Sector While it’s been a turbulent time for businesses all over the world, there have been man... Read more.

Future of AI

January 28, 2022 0

Key AI investments for contact centres in 2022

The pandemic has had a huge impact on the speed at which organisations have had to digitalise customer services. With contact centre agents initially being forc... Read more.

Conversational AI, Digital Transformation

January 10, 2022 0

Speech-to-text technology: how ‘human’ bots are enhancing the customer experience with contact centres

It should go without saying that when a customer calls a contact centre they’re confident they’ll receive all the information they need, quickly and efficie... Read more.

Conversational AI

April 16, 2021 0