The Ghost Metric: The Zeroth Failure Mode in AI-Mediated Markets
1. The Zeroth Failure Mode: When the Model Never Sees You For decades, companies have worried about churn. Users try your product. Users evaluate it. Users leave.... Read more.
The New Leadership Gap No One Sees Coming: Managers Must Now Lead Two Incompatible Operating Systems
For the first time in modern management history, leaders are being asked to do something unprecedented: Manage two fundamentally different kinds of “employees”... Read more.