IMA Ibérica and Sabio break records with the largest deployment of Google Agent Assist in Europe
While most European insurers debate AI strategies in boardrooms, IMA Iberica has quietly deployed the continent’s largest Google Agent Assist implementation. ... Read more.
Bromford Housing Transforms Customer Experience with AI-Powered Customer Service Centre
300+ agent Customer Service Centre (CSC) deployment to set new standard for social housing customer service Leading UK housing association, Bromford, has appointed... Read more.
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects
Technology limitations not to blame for widespread AI implementation failures Voice expected to emerge as fastest-growing AI-powered customer service channel A... Read more.
Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do
There’s no doubt that Agentic AI will transform contact centres. What’s less clear – and rarely acknowledged head-on – is how much of that transformation... Read more.
SABIO DISRUPT LONDON 2025: CX LEADERS SHOWCASE AI INNOVATION AND TRANSFORMATION SUCCESS
Industry giants in customer experience (CX) converged on London yesterday (Tuesday, May 20th) for Disrupt 2025, the latest leg in Europe’s premier digital transformation... Read more.
Sabio Group Takes It’s ‘Disrupt’ CX Programme Across Europe
Sabio Group today announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking its digital customer experience (CX) transformation... Read more.
AI Reality Check: Businesses Struggling To Navigate The Hype, Sabio Event Reveals
Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their feet and unsure where to turn for guidance,... Read more.
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
Churches Fire & Security, the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative... Read more.