Artificial intelligence (AI) technology is increasingly taking on time-consuming tasks in healthcare that were previously reliant on human input.
AI can assess large amounts of data in seconds and highlight important information that may otherwise take much longer to find. It can uncover patterns that guide diagnosis, treatment and ongoing care.
The technology serves as a smart assistant to healthcare professionals in Australia. It gives them better information so they can tailor care to each patient instead of relying on general approaches.
AI also takes care of time-consuming tasks such as paperwork and scheduling, which means medical staff can spend more time with patients and focus more on people struggling with chronic illnesses.
Making Mental Health Support Easier to Access
Even with all the investment poured into the healthcare sector by the government, mental health services are one of the most overstretched in the Australian ecosystem.
It takes a lot for people struggling with mental health issues to seek help. However, it can often difficult to access quality care.
Waiting weeks or months for an appointment, travelling long distances or worrying about cost can be enough to stop someone from reaching out.
AI has helped to remove many of the obstacles to accessing quality care, making it easier for Australians to get the mental health solutions they need.
One of Australia’s leading examples of AI-supported mental telehealth providers is The Mirror, an online psychology platform designed by professionals who understand the realities of modern care delivery.
The Mirror has been featured on Medicompare, a trusted comparison website that helps Australians navigate GP mental health plans and other telehealth services.
The Mirror’s clever use of AI tools also set them apart. It works seamlessly with human expertise and supports doctors by streamlining administrative tasks. Patients can often be matched with a registered psychologist within 48 hours, sometimes even on the same day.
How AI Fits into Online Psychology Platforms
AI has contributed to making mental health care more flexible. People can book sessions in advance, join appointments from anywhere across the country, and space their sessions in a way that suits them.
Services are usually available for up to 21 hours a day, so people are no longer forced to squeeze appointments into strict clinic schedules.
However, the cost of accessing help is another massive concern that keeps Australians away. AI technology helps keep prices down by making care delivery more efficient.
That means reducing administrative work such as paperwork and scheduling, allowing professionals to focus their energy on more pressing issues.
The Mirror also makes mental health care more affordable by offering Medicare rebates, private insurance claims, NDIS and workers’ compensation support.
Those who need it the most have access to bulk-billed psychology sessions if they qualify.
Giving Medical Professionals a Breather
Medical professionals are also benefiting from changes in how they work, especially from the AI tools that help with paperwork.
They traditionally spent a huge part of their day typing notes and filling out forms, which made their jobs more stressful and tiring. However, AI scribes are now beginning to change that reality.
These tools listen to doctor-patient conversations and automatically write up the medical notes. About one in four Australian GPs were already using them in 2025.
Intriguingly, time saving is not the main benefit medical professionals talk about. They describe how work feels different. With no keyboard between doctor and patient, conversations flow more naturally.
Research has also proven that AI scribes help medical professionals reduce mental exhaustion.
Tools such as NASA Task Load Index revealed large reductions in cognitive workload, including less pressure to rush and less mental fatigue at the end of the day.
Many medical professionals have reported finishing their documentation during working hours instead of taking it home.
