Last week at the ServiceNow Knowledge 2026 conference, Dyna Software announced a new AI-powered product called Platform Copilot. Described as the first “agentic AI” platform purpose-built to configure and develop on ServiceNow, the new platform follows growing momentum across the ITSM and enterprise workflow markets towards agentive AI systems that can autonomously perform development and operational tasks.
Platform Copilot is designed to integrate into a customer’s ServiceNow environment and interpret natural language prompts to auto-generate platform configurations. The company says that in addition to accepting text prompts, Platform Copilot can accept diagrams, screenshots of whiteboards, or Visio drawings and automatically generate workflows, configuration data, and is able to test AI-configured workflows.
Enterprise vendors have increasingly looked to bake AI tools into operational applications in recent months. Service providers across the ITSM and ERP industries have made notable investments in accelerating application delivery while reducing dependency on specialized developers. ServiceNow itself added several AI capabilities to its platform over the last two years. Companies like Oracle and SAP have also unveiled their own AI copilots designed to simplify operations and app configuration.
Unlike some of those vendors, Dyna Software is focused specifically on automating the configuration of ServiceNow platforms. Platform Copilot will include additional capabilities like previewing recommended changes prior to implementation, automatically building ATF tests, as well as built-in guardrails and audit logging. The copilot is designed to analyze prompts using generative AI, then “read back” changes to users and provide additional controls to prevent end-users from overwriting sensitive fields or schema.
“AI is beginning to change how enterprise platforms are built and managed, shifting the focus from manual configuration to intelligent collaboration between people and software,” said Dyna Software CEO Ron Browning in a statement. “With Platform Copilot, we are moving toward a future where organizations can express the outcomes they want and the platform itself helps bring those ideas to life. Our vision is to remove the traditional barriers between business intent and technical execution, so companies are more agile, more cost effective and able to unlock the full potential of their ServiceNow investments.”
There is a growing market among enterprise IT organizations for what Dyna Software is calling “distributed development.” Under the model, business users and operations teams are increasingly involved in building out workflows, as opposed to development teams configuring workflows on behalf of users. Low-code and no-code vendors have pursued similar models in recent years, though some experts have raised concerns about governance and technical debt.
Dyna Software suggests that Platform Copilot will help IT leaders balance speed and risk by layering AI-generated development with guardrails. Platform Copilot is built on top of Dyna Software’s GuardRails platform governance product, and includes features like audit logging, testing automation, and schema-aware guardrails.
Workflow automation is set to be a key area of competition for vendors moving forward. Customers operating within ServiceNow’s ecosystem have been under pressure to accelerate deployments while dealing with sprawling workflows across ITOM, human resources, customer service, and field service management. At the same time, demand for ServiceNow developers and admins has far outpaced supply in many organizations.
Dyna Software says that Platform Copilot would allow IT leaders to “deliver production-ready builds in 80% less time.” Companies could also reduce the burden on developer teams by streamlining portions of the platform development lifecycle.
Platform Copilot will be generally available in Q3 2026. The product will be available under a consumption-based pricing model that charges credits for API calls.
